Services Team Leader

1 week ago


Parramatta, Australia Afea Care Services Full time

**Location: Parramatta | NSW**:
Afea Care Services is a leading Home and Disability Services Care provider under the NDIS, Home Care Package and icare schemes, operating across Sydney and Melbourne. We offer services from Home Care support, Supported Independent Living, Support Coordination, Plan Management and Nursing Care to individuals living with a disability or in aged care. Our vision is to be the leading and most trusted care provider in Australia.

At Afea, we have a fun, family-focused culture dedicated to high performance and care excellence. We were awarded the Australian Financial Review’s (AFR) top 3 Best Places to Work for four consecutive years (2021 to 2024) and received particular recognition for our culture and commitment to employee wellbeing. We love to celebrate diversity and have a culture that promotes authenticity, purposefulness, responsibility and understanding, as well as a strong commitment to continuous improvement.

Due to our rapid growth, we are seeking an experienced Accommodation Manager to join our amazing team. Reporting to the Operations Manager and managing Supported Independent Living and Supported Disability Accommodation sites across South-West Sydney and into the Macarthur region of NSW, this newly created role will be responsible for the overseeing the operations of each accommodation site, some of which include residents with very complex (robust) psychological support needs.

**_ In this role, you will find yourself:_**
- Empowering, managing and leading a team of Care Coordinators through regular check-ins and providing feedback to ensure the team meets their KPIs.
- Overseeing day-to-day operations of service delivery, ensuring that clients are receiving high-quality services.
- Managing any incidents, escalations or complaints.
- Ensuring all client service requests are scheduled and carried out effectively.
- Qualifications in Health, Disability, Aged or Community Care.
- Previous experience in leading a team and maintaining a high level of performance.
- Previous experience in managing clients and support workers.
- Understanding of the NDIS and Home Care Packages would be beneficial
- Excellent communication and relationship building skills.
- Strong leadership qualities.

**_What can we offer you?_**

If you’re looking for a place where you can pursue your passion and make a difference, join Afea and you can benefit from:

- A competitive remuneration package
- Appreciation, rewards and recognition programs
- Work life balance with flexible work options
- A focus on employee self-care and wellbeing
- Friendly supportive team with ongoing support
- Career growth and development opportunities

**To Apply**:


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