Customer Service Manager

5 months ago

Byron Bay, Australia Smart Energy Full time

Manage a high-performing Customer Service team in our Byron Bay HQ
- Permanent full-time role in our Pet Friendly Office
- Fun and friendly supportive work culture

Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in their transition to
**_Smart Energy_** sources and a brighter future.

We are
**_Smart Energy_**.

From two blokes in a warehouse in Byron Bay to 20 Sales offices worldwide, it is safe to say we are making a lot of noise in the industry in just six laps around the sun. From selling solar panels to batteries to carbon-neutral energy, all the way through to virtual power plants,
**_Smart Energy_** is putting solar on the map.

We are looking to introduce a Customer Service Manager to join us in our journey helping Australian home owners tackle their rising energy costs and go greener. Reporting directly to the GM Operations this role will provide you with the opportunity to reach your career goals in a company that is really making a difference.

**The Role**:

- Coordinating the day-to-day operations and rostering of the customer service team
- Continually coaching team members to maintain high CSAT and NPS scores
- Taking ownership of customer escalations and disputes through to resolution
- Owning Smart Energy’s reputation on all customer-facing review platforms
- Helping to develop our LMS to train new team members to a consistently high standard

**About You**:

- Min. 1-2 years leadership experience
- Strong interpersonal skills, with the ability to motivate team members effectively
- Excellent problem-solving skills, demonstrated ability to handle challenging situations
- Ability to work autonomously in a an environment of rapid growth
- Keen interest in process mapping and improvement
- Proficient in Google Workspace - bonus points for Sheets/Excel experience

**We want to hear from you if you are**:

- Seeking a Customer Service Managerial position in Byron Bay
- Available full time hours Monday to Friday in office to support the on-site team
- Friendly, outgoing and adaptable. You will be joining a vibrant office with an exciting range of talent and personalities.
- Looking for a progressive career in a growing business.

We can offer you a great work-life balance and genuine career development opportunities for those who share a genuine interest in progressing. If you believe you fit the criteria and are ready for the next step in your career with Smart Energy, we urge you to make the Smart decision, and
**APPLY NOW.

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