IT Customer Service Officer

7 months ago

Byron Bay, Australia Kogan People Solutions - recruiters Full time

**ICT Customer Support Officer - Education Sector**

Kogan People Solutions are working with this growing and well-regarded Educational Institute located across a number of state-of-the-art campuses in southern Queensland and northern NSW. This Institute’s vision and mission is to be a world class educator of adults and youth in the essential values required to form a strong confident and positive footprint across a range of disciplines and industries.The Institute is embarking on an exciting journey with activities designed to attract lots of new local and remote students. They are now looking for a well experienced full time ICT Customer Support Officer to support students as they access campus IT resources. The role is based at their Byron Bay campus.
- Career growth
- Support local and remote users
- Exciting Byron Bay Location

**The Role**

Kogan People Solutions is working with our client who have an excellent opportunity available in their Byron Bay campus for a full-time ICT Customer Support Officer. You will provide face-to-face remote support to their student body located at Bryon bay and if required in remote campuses throughout SE Qld. The role requires the diagnosing and resolution of technical issues and escalation when necessary. These technical issues include both BYOD hardware and software related difficulties.

**About you**

You will be an experienced ICT professional with a passion for all manner of disparate technologies. You offer a minimum 3 years highly relevant experience working in similar support roles. You will be confident working in a fast-paced environment and be able to adapt in a rapidly growing organisation demonstrating outstanding client interaction skills. Microsoft, MacOS, iOS Chrome OS, Android and Linux skills or some exposure to some or all is welcome. Your professional presentation, tact, patience, “keen desire to fix things” are musts.

**To be successful you must have**:

- 3 or more years' experience working in a customer service driven role.
- ICT Support experience in a fast-paced environment.
- Excellent interpersonal and communication skills.
- Solid time management skills.
- A willingness to ask for help when required, and delegate or escalate when appropriate.
- Ability to work autonomously as required.

**Technical skills**:

- Good skills relating to hardware and software setup and troubleshooting.
- Windows devices in a domain environment
- Microsoft Office 365 and other MS technologies experience
- Google workspaces
- All manner of portable devices utilising any of Microsoft, MacOS, iOS, Chrome OS, Android and Linux technologies
- Experience with Network device configurations and troubleshooting
- Well developed understanding of network security protocols

As well as working in an empowering student friendly modern environment and company culture, on offer is a salary widely variable in the range $55k to $70k plus superannuation to properly reflect your skills and experience.

If this sounds like you, please submit your updated resume and a cover letter outlining your suitability for the role using the facilities on this site.

**Please note that only shortlisted applicants will be contacted.**

**KOGAN PEOPLE SOLUTIONS - recruitment across Australia**

**Salary**: $55,000.00 - $70,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Salary packaging

Schedule:

- Rotating roster

Ability to commute/relocate:

- Byron Bay, NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Please confirm you are an experienced IT customer support person.

**Education**:

- Diploma (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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