Customer Service Representative

1 month ago


Byron Bay, Australia Smart Energy Group Full time

We are **Smart Energy.** Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Global Sales offices, including America and the vibrant UK, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at the forefront of the industry.

Last year we were honoured with the Best Customer Service Project award by the Customer Service Institute of Australia. Our exceptional Smart Care service sets us apart from our competition.

**As a valued member of our team, your responsibilities will include**:

- Providing guidance to customers on how to maximize savings from solar and battery usage
- Keeping customers informed about the progress of their solar installations
- Coordinating maintenance efforts and updating customers accordingly
- Improving our knowledge base to ensure continuous enhancement
- Collaborating with our outstanding Sales team by keeping them informed about customer issues
- This position reports to the Customer Service Team Manager.

**You must have**:

- Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar
- Experience using Google Workplace or MS Office

**Bonus points**:

- Salesforce CRM experience
- Currently studying something aligned to Energy, Electronics or IT

**If you possess the following qualities, we would love to hear from you**:

- Availability between 8am and 6pm on weekdays (rotating roster)
- A passion for problem-solving and ensuring customer satisfaction
- The ability to commute to our Byron Bay HQ in the vibrant Industrial Estate
- A task-oriented mindset with a strong drive to achieve goals
- Tech-savviness
- An aspiration to build a career in the Energy industry with practical experience
- Excellent written and verbal communication skills
- Excitement about joining an established and growth driven start-up with a genuine mission to save the future by enabling long-term, cost-saving renewable energy solutions for homeowners. How amazing is that

If you meet the above criteria and are ready for the next step in your career with Smart Energy, we invite you to make the Smart decision and **APPLY NOW**.

SmartEnergyGroupOps



  • Byron Bay, Australia Smart Energy Group Full time

    We are **Smart Energy.** Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Global Sales offices, including America and the vibrant UK, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at...


  • Hervey Bay, Australia Total Tools Full time

    {"title": "Customer Service Representative", "content": "Unlock Your Potential with Total ToolsWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales transactions, and...


  • Salamander Bay, Australia Minor Hotels Full time

    Customer Service RepresentativeWe are seeking a highly motivated and professional Customer Service Representative to join our team at Oaks Port Stephens Pacific Blue Resort. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience from check-in to...


  • Redland Bay, Queensland, Australia 7-Eleven Full time

    We are seeking a Customer Service Representative to join our team at 7-Eleven. As a Customer Service Representative, you will be the face of our store, providing exceptional service and ensuring a positive experience for our customers.Key Responsibilities:Deliver outstanding customer service and maintain a clean and safe store environmentContribute to a...


  • Warners Bay, New South Wales, Australia Belgravia Leisure Full time

    About the RoleThe role of Contact Centre Consultant involves successfully servicing inbound and outbound existing members enquiries. They will actively provide a high service experience for the business, representing the facility and Genesis in a positive and professional manner.Key ResponsibilitiesService existing members enquiries in a timely and efficient...


  • Byron Bay, Australia Smart Energy Full time

    Suitable for an ambitious IT student or Graduate/customer service expert - Casual, full-time role with guaranteed hours! - An agile & supportive workplace that values high performance & balance We are **_Smart Energy_**.** Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Global Sales offices, including America and the...


  • Byron Bay, Australia Smart Energy Full time

    Suitable for an ambitious IT student or Graduate/customer service expert - Casual or FT opportunity - we can work around you! - An agile & supportive workplace that values high performance & balance Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie...


  • Hervey Bay, Australia EA Solutions Full time

    Customer Service Representative PositionWe are seeking a skilled customer service representative to join our team at EA Solutions. As a customer service representative, you will play a vital role in providing exceptional customer experiences to our growing client base. Your primary responsibilities will include answering and properly screening telephone...


  • Hervey Bay, Australia EA Solutions Full time

    Customer Service Part Time PositionWe are seeking a skilled and enthusiastic customer service professional to join our team at EA Solutions. As a customer service representative, you will play a vital role in delivering exceptional service to our clients, providing a positive and personalized experience that exceeds their expectations.Key...


  • Byron Bay, Australia Smart Energy Full time

    Suitable for an ambitious IT student or graduate/customer service expert - Casual or FT opportunity - we can work around you! - An agile & supportive workplace that values high performance & balance Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie...


  • Redland Bay, Queensland, Australia 7-Eleven Full time

    We are seeking a Customer Service Representative to join our team at 7-Eleven. As a key member of our store team, you will be responsible for delivering exceptional customer service and maintaining a safe and positive store environment.Key Responsibilities:Deliver outstanding customer service and meet customer needsContribute to a safe and inclusive store...


  • Warners Bay, New South Wales, Australia Belgravia Leisure Full time

    About the RoleThe role of Contact Centre Consultant involves successfully servicing inbound and outbound existing members' enquiries. They will actively provide a high service experience for the business, representing the facility and Belgravia Leisure in a positive and professional manner.Key ResponsibilitiesThe Contact Centre Consultant's primary...


  • Warners Bay, New South Wales, Australia Belgravia Leisure Full time

    The RoleThe role of a Contact Centre Operator involves successfully servicing inbound and outbound existing members enquiries. They will actively provide a high service experience for the business, representing the facility and Genesis in a positive and professional manner.The primary responsibility of a Contact Centre Operator is to achieve individual and...


  • Warners Bay, New South Wales, Australia Belgravia Leisure Full time

    The RoleThe role of a Contact Centre Operator involves successfully servicing inbound and outbound existing members enquiries. They will actively provide a high service experience for the business, representing the facility and Genesis in a positive and professional manner.Contact Centre Operators primary responsibility is to achieve individual and team...


  • Hervey Bay, Australia Amart Furniture Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key responsibilities include:Finalizing purchases of products and...


  • Hervey Bay, Australia Amart Furniture Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to every customer, ensuring that they have a positive experience in our store.You will be the face of our brand, and your interactions with customers...


  • Hervey Bay, Australia Westpac Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Westpac. As a key member of our branch network, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesProvide personalized banking solutions to customers,...


  • Hervey Bay, Australia Amart Furniture Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional service to every customer, ensuring a positive shopping experience, and driving sales growth.Key responsibilities include:Finalizing...


  • Hervey Bay, Australia Amart Furniture Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional service to every customer, ensuring their needs are met and exceeded.Key responsibilities include:Finalizing purchases of productsAssisting...

  • Sales Representative

    2 months ago


    Byron Bay, Australia Byron Bay Painters Full time

    **Sales Representative - Byron Bay Painters** Are you a motivated and results-driven individual with a passion for sales? Byron Bay Painters, a leading provider of high-quality painting services in the Byron Bay area, is seeking a dynamic Sales Representative to join our team on a casual basis. If you have a background in sales and a knack for finding new...