Customer Service Representative

4 days ago


Byron Bay, Australia Smart Energy Group Full time

We are **Smart Energy.** Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Global Sales offices, including America and the vibrant UK, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at the forefront of the industry.

Last year we were honoured with the Best Customer Service Project award by the Customer Service Institute of Australia. Our exceptional Smart Care service sets us apart from our competition.

**As a valued member of our team, your responsibilities will include**:

- Providing guidance to customers on how to maximize savings from solar and battery usage
- Keeping customers informed about the progress of their solar installations
- Coordinating maintenance efforts and updating customers accordingly
- Improving our knowledge base to ensure continuous enhancement
- Collaborating with our outstanding Sales team by keeping them informed about customer issues
- This position reports to the Customer Service Team Manager.

**You must have**:

- Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar
- Experience using Google Workplace or MS Office

**Bonus points**:

- Salesforce CRM experience
- Currently studying something aligned to Energy, Electronics or IT

**If you possess the following qualities, we would love to hear from you**:

- Availability between 8am and 6pm on weekdays (rotating roster)
- A passion for problem-solving and ensuring customer satisfaction
- The ability to commute to our Byron Bay HQ in the vibrant Industrial Estate
- A task-oriented mindset with a strong drive to achieve goals
- Tech-savviness
- An aspiration to build a career in the Energy industry with practical experience
- Excellent written and verbal communication skills
- Excitement about joining an established and growth driven start-up with a genuine mission to save the future by enabling long-term, cost-saving renewable energy solutions for homeowners. How amazing is that

If you meet the above criteria and are ready for the next step in your career with Smart Energy, we invite you to make the Smart decision and **APPLY NOW**.

SmartEnergyGroupOps



  • Byron Bay, Australia Reece Group Full time

    About the Role:We are seeking a skilled and enthusiastic individual to join our team as a Customer Service Representative - Trade.As a key member of our trade counter team, you will be responsible for providing exceptional customer service and support to plumbers and other tradespeople.Your primary responsibilities will include:Providing product information...


  • Byron Bay, Australia Reece Full time

    About the JobWe are seeking a skilled Customer Service Representative to join our Plumbing industry team at Reece. As a key member of our Trade Counter team, you will be responsible for delivering exceptional customer experiences and providing expert knowledge on plumbing and bathroom products.Your Key Responsibilities:Provide expert advice and product...


  • Byron Bay, Australia Smart Energy Group Full time

    We are **Smart Energy.** Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Global Sales offices, including America and the vibrant UK, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at...

  • Customer Service

    2 days ago


    Byron Bay, Australia Employment Hero Full time

    Byron Bay founded, Thrills is a subculture driven lifestyle and fashion brand leading men’s and women’s apparel with a sustainable future front of mind. Creative minds and an adventurous spirit are what drive us forward. From the countless bands, artists & creatives to our in-house motorcycle mechanic. Our team is made up of individuals that live and...


  • Hervey Bay, Australia Telstra Corporation Part time

    Telstra Corporation is a leading telecommunications company with a strong presence in the Australian market. We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Customer Service Representative in Hervey Bay.About the RoleAs a Part Time Customer Service Representative, you will be responsible for delivering an...


  • Hervey Bay, Australia Lovisa Pty Ltd Part time

    We are seeking a Customer Service Representative to join our team at Lovisa Pty Ltd. As a representative of our brand, you will be responsible for providing an exceptional customer experience, conducting piercings, and maintaining a clean store with perfectly placed product.ResponsibilitiesProviding an exceptional customer experienceStock...


  • Byron Bay, Australia Tigmi Trading Full time

    ResponsibilitiesProvide exceptional customer service and create memorable experiences for clients.Develop and nurture strong relationships with customers to drive loyalty and repeat business.Support the sales team in achieving targets through effective collaboration and coordination.Assist customers in selecting high-end furniture that aligns with their...


  • Byron Bay, Australia Smart Energy Full time

    Suitable for an ambitious IT student or graduate/customer service expert - Casual or FT opportunity - we can work around you! - An agile & supportive workplace that values high performance & balance Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie...


  • Batemans Bay, New South Wales, Australia Dan Murphy's Full time

    We're seeking a skilled Customer Service Representative to join our team at Dan Murphy's Batemans Bay. As one of our spirited customer-facing team members, you'll leave your mark on our customers by providing memorable in-store experiences centered around product discovery.Key ResponsibilitiesLeave your mark on our customers with exceptional customer service...


  • Rushcutters Bay, Australia The Automotive Group Full time

    **Rushcutters Bay location**: - **$28.08 per/h + comm.**: - **Gtd 15hrs per week (8.30am - 11.30am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking!** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...


  • Rushcutters Bay, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Rushcutters Bay location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (7.30am - 10.30am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25...


  • City of Moreton Bay, Australia BS1 6EU Full time

    We are seeking a highly motivated and organized individual to fill the role of CUSTOMER SERVICE REPRESENTATIVE. The successful candidate will provide exceptional customer service, maintain store appearance, and support sales activities.About the job:The ideal candidate will have strong communication skills, ability to multitask, and a keen eye for...


  • City of Hobsons Bay, Australia AMA Group Ltd Full time

    We are seeking a highly motivated Customer Service Representative to join our team in Laverton. As the first point of contact for our customers, you will provide up-to-date information about their repairs and instill confidence that their vehicle is in capable hands.This role involves ensuring the environment is always customer-friendly, checking in...


  • Byron Bay, Australia MCM House Full time

    We are looking for a casual sales representative to join the team as a brand ambassador for MCM House, Byron Bay. **About MCM House** Founded by Charles Hinckfuss, MCM House was born from a desire to create high quality, modern furniture that embodied the relaxed, coastal Australian lifestyle. Reflecting an appreciation for contemporary design, today our...


  • Byron Bay, Australia Rentokil Initial Full time

    **At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.** Rentokil Initial has an exciting position available for a Customer Service Consultant to...


  • Byron Bay, Australia Smart Energy Full time

    Work in our Vibrant office in the heart of the industrial estate - Full-time, permanent position - Fun and friendly supportive work culture Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in their transition to **_Smart Energy_** sources and...


  • Byron Bay, Australia Reece Full time

    About the RoleThis Delivery and Customer Service Associate role at Reece involves providing exceptional customer service and support to our customers, as well as making occasional deliveries to customers using a company vehicle. If you have a strong commitment to customer service and enjoy working in a fast-paced trade counter environment, this could be the...


  • Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Hervey Bay, Australia Bendigo & Adelaide Bank Full time

    At Bendigo and Adelaide Bank, we believe that delivering exceptional customer service is at the heart of everything we do. As a Customer Service Officer, you will be the face of our bank, responsible for providing personalized support to our customers. Your role will involve exploring customers' needs through in-depth conversations to help them achieve their...