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Aps3 Service Support Officer

4 weeks ago

Moonee Ponds, Australia Chandler Macleod Full time

**Location**
***
- Moonee Ponds, Victoria**Category**
***
- Office Support**Salary**
- $37.36 AUD - $37.36 AUD Hourly**Posted**
- 20-Nov-2023**Work type**
- Casual/Temp**Contact**
- Claudia Leiva**Reference**
- BH-154182**About the Organization**:
This leading Federal government agency supports Australian’s in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.

**About the role**:
**The APS 3 Participant Support Officer will**:

- Manage and resolve participant matters by actioning planning tasks as per the Agency Act.
- Provide counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency Support
- Resolve customer enquiries, provide information, and refer customers to appropriate government or community services.
- Coordinate appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertake research and investigation activities and preparing associated reports and correspondence.
- Undertake a range of data entry activities and ensuring follow up is completed.
- Receive and recording complaints and other feedback in the Agency Business systems.

**MANDATORY**
- Experience working in a similar role under Australian rules and regulations.
- Microsoft Suite skills (Excel, Word, Outlook, MS Teams)
- Ability to coordinate meetings, travel arrangements on behalf of the State Manager and other Agency staff
- Communication skills
- Ability to maintain confidentiality.
- Ability to use initiative and work independently.
- Demonstrated commitment to ongoing professional development.
- Experience with the disability sector
- Experience in a Front of House and/or administration based role
- Current Police Check, o ability to obtain one.

**What you will bring to the role**:

- Strong communication and interpersonal skills.
- Experience in building relationships both with internal and external stakeholders.
- Ability to work within and across teams, the ability to adapt quickly to a changing environment
- Ability to manage confidential and sensitive information.
- Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

**How to apply**:
**Mandatory: Australian Citizenship required to work within Federal Government.**

**Applications close 15.00 PM AEST, 23rd November 2023

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