Customer Service Lending Administration Officer

2 weeks ago

Moonee Ponds, Victoria, Australia Bank of Queensland Full time

About the Role

  • Join BOQ Owner Managed Branch Moonee Ponds in the Puckle Street Precinct
  • Great opportunity to join a close knit team with opportunity for professional development and growth
  • On site parking available and public transport accessible


As the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customers service to your customer network.

You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ's products and services.

Further, you will add value to the branch by providing ongoing administration support in the lending space.

In addition, you will relish the opportunity to achieve branch sales targets, and working as part of a high performing and collaborative team.


About you
As a Customer Service, Lending Administration Officer you will provide outstanding customer service and possess excellent communication skills, you will thrive in a sales environment, by demonstrating:

  • Previous customer service experience, preferably from the banking industry.
  • Experience in sales and cross selling preferred.
  • Proven customer service orientation.
  • Working knowledge of Windows Programs.
  • Ability to work within a team environment.
  • Provide insurance quotes e.g. CCI and Home & Contents
  • Action Loan documentation and complete compliance checklist


This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.


About Us
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks

Our Benefits

  • BUPA Corporate Plan
  • Discounted financial products
  • Employee Assistance Program (EAP)
  • A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

**Job Reference: BOQ02252

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