Client Contact Officer

2 weeks ago


Melbourne City Centre, Australia Davidson Group Services Full time

Davidson are excited to be recruiting for a Client Service Officer (APS3) role commencing ASAP, for an initial short term contract with the strong possibility of a 12 month contract extension. With strong partnerships across Public Sector, we can match you with the most exclusive opportunities. This role will be based in stunning modern offices located in the Melbourne CBD, a 5 minute walk from Flagstaff Station and close to other public transport points.

**About the Role**

The role sits within the organisations’ Client Engagement and Support Services (CESS) Division, which provides telephone and online support to customers. All training will be provided with potential to develop your current skills and advance in your career.

Your new role will include;
- Providing support and assistance via a telephone and online enquiry service, providing information on the range of benefits and services provided by the organisation.
- Conducting interviews, gathering documentation and processing claims
- Escalating more complex enquires as required
- Liaising with other internal work areas, external Government agencies and other organisations as required.
- Data entry and ad-hoc administrative support
- Managing time, resources and accuracy of work processing to effectively meet agreed targets and performance standards.

**About You**
- Australian Citizen and willing to undergo background/police clearance
- Telephony experience and excellent communication skills
- Empathy and pride in a high level of customer service
- Must be able to interpret legislation

**The Benefits**
- Federal Government opportunities based in stunning Melbourne CBD offices
- Challenging and complex role with career development
- Long term Government contract



  • Melbourne, Australia FIRST CONTACT Full time

    Location: Melbourne, Melbourne CBD Salary: AUD Industry Standards **Reception / Concierge - Front of House - Melbourne CBD (Full Time)** - Do you enjoy making people feel welcomed, valued, engaged and empowered?_ We are looking for a talented & exceptional **Guest Experience Ambassador** to join our dynamic team located in our Melbourne CBD. You will be...

  • Reception / Concierge

    4 weeks ago


    Melbourne, Australia FIRST CONTACT Full time

    Location: Melbourne Salary: AUD Industry Standards **Reception / Concierge - Front of House - Melbourne CBD (Full Time)** - Do you enjoy making people feel welcomed, valued, engaged and empowered?_ We are looking for a talented & exceptional **Guest Experience Ambassador** to join our dynamic team located in our Melbourne CBD. You will be adding value to...

  • Reception / Concierge

    4 weeks ago


    Melbourne, Australia FIRST CONTACT Full time

    Location: Melbourne Salary: AUD Industry Standards **Reception / Concierge - Front of House - Melbourne CBD** - Do you enjoy making people feel welcomed, valued, engaged and empowered?_ We are looking for talented & exceptional **Guest Experience Ambassadors** to join our dynamic team. You will be thriving on making someone else's day a little better. You...


  • Melbourne, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely...


  • Melbourne City Centre, Australia Charterhouse Full time

    **Client Services Manager | ASIC experience**: - **Boutique Financial Services Firm**: - **$80-90 + super + Bonus**: - **Supportive and growing culture**: - **9 day fortnight** **About the Company** A great opportunity for an experienced Client Services Administrator who is looking to take the next step with ASIC experience. Overseeing the day to day...


  • Melbourne City Centre, Australia Fuse Recruitment Full time

    Client Service Manager - **Location**: - Melbourne CBD - Victoria - **Work Type**: - Permanent - **Salary**: - AU$100000 - AU$120000 per annum - **Reference**: - 22842 - **Who you will be working with?** This boutique Wealth Management company based in Melbourne CBD is an established and reputable firm, who provide premium services to high-net worth...

  • Client Manager

    7 days ago


    Melbourne City Centre, Australia HAYS Full time

    Drive the success of the client account and optimise service delivery. Melbourne Location | $125k + super + bonus What future do you want to create? At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and...


  • Melbourne, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely...


  • Melbourne, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely...


  • Melbourne, Australia Engage Personnel Full time

    Work Closer to Home!! Role Base in South East Melbourne! - Must Have Experience in Public Practice! - Be Part of a Successful, Fun, Dedicated and Friendly Team! Our client is a highly regarded boutique accounting practice based in South East Melbourne. They have a relaxed, friendly culture and a solid client base including some large, complex businesses and...


  • Melbourne, Australia Austcorp Executive Full time

    Melbourne Based - National Responsibility - $130K-$145K Package This growing APAC Provider of Facilities and Technical services to Corporate, NFP, Institutional and Government clients is seeking a skilled and customer-orientated National Contact Centre Manager to lead a small team logging and dispatching service technicians on reactive maintenance and...


  • Melbourne, Australia Family Safety Victoria Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: Family Safety Victoria **Salary**: $74,580 - $90,558 Occupation: Community Services Reference: VG/DFFH/FSV/615541 The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued...


  • South Melbourne, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...

  • Privacy Officer

    4 weeks ago


    Melbourne City Centre, Australia Department of Education Full time

    Privacy Officer Fixed term (24 months) - Full time role The purpose of the Privacy Officer role is to provide informed policy advice and support to corporate and school-based staff, projects and programs around information privacy. As part of the Privacy Team, this role will respond to privacy enquiries and complaints, and will support anyprivacy incidents...


  • Melbourne, Australia Department of Families, Fairness and Housing Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Department of Families, Fairness and Housing **Salary**: $73,842 - $89,661 Occupation: Administration/Secretarial Reference: VG/DFFH/FSV/615532 The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe,...


  • Melbourne, Australia Department of Families, Fairness and Housing Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / Until 30/6/2024 Organisation: Department of Families, Fairness and Housing **Salary**: $73,842 - $89,661 Occupation: Community Services Reference: VG/DFFH/FSV/615540JUL The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to...

  • Legal Officer

    4 weeks ago


    Melbourne City Centre, Australia Department of Health Full time

    Are you a legal professional looking for a change? Join Mental Health Tribunal! - Parental leave cover until 30/06/2025 + career development opportunities in VPS - VPS 4 Salary + CBD Based + Hybrid Working **About the role**: Reporting to the Principal Legal Officer, the Legal Officer has responsibility for providing Tribunal members and staff with legal...

  • Policy Officer

    4 weeks ago


    Melbourne City Centre, Australia Department of Education Full time

    Policy Officer - Fixed Term Until 30/06/2024 - Full Time All VSBA staff have a shared responsibility to meet the same service standards outlined in the VSBA Customer Service Charter. Our goal is to make every interaction with the VSBA a positive one for our customers, colleagues and key partners regardless of our individual role or team.This is your...

  • Project Officer

    6 days ago


    Melbourne City Centre, Australia Department of Education Full time

    The Project Officer will provide project management support including: - provide high-quality project management support, including leading the implementation of projects - prepare timely and accurate advice and information in the form of briefings, correspondence, presentations, reports and other collateral to executives and the Minister for Education -...


  • Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE **Are You**: - Highly organised with excellent administration and project skills? - A people person with great interpersonal, written and verbal communication skills? - A person who takes initiative, intuits and anticipates what's needed to get the job done? - Able to build genuine, respectful and collaborative working relationships with a broad...