Customer Support Specialist

6 months ago

Brisbane, Australia SiteDocs Full time

**Customer Support Specialist (SaaS)**

SiteDocs is one of Canada’s fastest growing SaaS companies and is listed by Gartner owned Capterra Software Review Site as the highest rated EHS Software on the planet. We are the leading provider of paperless safety management and we pride ourselves in creating innovative products that raise the standards of excellence in safety across multiple industries.

SiteDocs is one of the nation’s fastest growing SaaS companies and is listed by Gartner owned Capterra Software Review Site as the highest rated EHS Software on the planet. We are the leading provider of paperless safety management and we pride ourselves in creating innovative products that raise the standards of excellence in safety across multiple industries (think: construction and manufacturing, just to name a couple of the key industries we serve). Headquarters in Canada, we service clients primarily in Canada, USA, Australia, and New Zealand.

**Why Work for SiteDocs?**
- A competitive salary
- Fun team atmosphere (we’re a pretty great group of people to work with)
- Room to grow; there is a career path at SiteDocs
- Remote work
- Access to the best technology available

**What you will do as a Customer Support Specialist**
- Respond to and manage Zendesk support tickets.
- Teach customers how to use SiteDocs and how they can achieve ongoing success.
- Create, update, and maintain the Help Centre and Walk-through guides.
- Address and find solutions for customer product issues.
- Collect product feedback from customers.
- Track activities and conversations with precision and efficiency.
- Provide support to the Sales Team, including building forms and setting up accounts.
- Provide support to other members of the Success Team, when needed.
- Provide timely and successful delivery of solutions according to customer needs.
- Provide suggestions on potential ways to improve efficiency.

**Qualifications**
- Proven customer support experience (or other relevant experience).
- Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with excellence.
- An aptitude for problem solving.
- Proficiency in using (or the ability to quickly learn) software programs.
- BA/BS degree (or equivalent) is not required but is a plus.

**Application Process**
- Compared to simply reading your Cover Letter or doing a screening call, a Video Intro gives us a fantastic sense of who you are and what makes you tick
- Most of the roles at our company require video calls with customers and co-workers alike. Because we do a ton of internal promoting, we want to know you’re comfortable and confident on a video call right from the get-go

**What you can include in your Introduction Video**:

- A brief introduction of yourself
- What are you passionate about or interested in?
- Why are you interested in the Customer Support Specialist position at SiteDocs?
- Why you? Tell us why you think you’d be the perfect person for the Support Specialist role
- Career-wise, where do you see yourself five years from now?

Important: Please make sure this video is no more than 5 minutes long. Thank you

**3 Steps to Getting Us Your Video**
- Record a video using your phone or computer
- Upload to your favourite file-sharing service (eg. Dropbox, One Drive, WeTransfer)
- Post the URL link to your video in the short answer box below, making sure that it is shareable/public so we can watch it
- Once your Application is filled out, select the 'Submit Application' button

  • Customer Support Specialist

    4 weeks ago

    Brisbane, Queensland, Australia ANZ Full time

    About the RoleWe are seeking a Customer Support Specialist to join our Home Lending team in Brisbane, QLD. As a key member of our team, you will play a crucial role in providing exceptional customer service and support to customers experiencing financial hardship.Job DescriptionThe ideal candidate will have strong communication skills, be empathetic and able...

  • Customer Support Specialist

    1 month ago

    Brisbane, Queensland, Australia ANZ Full time

    About UsAt ANZ, we're committed to delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in ensuring our customers receive the highest level of service.The RoleThis Customer Support Specialist position exists within our Fulfilment and Servicing team. Your primary focus will be on delivering exceptional customer...

  • Customer Support Specialist

    6 months ago

    Brisbane, Australia Tanda Full time

    **The Role** Working as a support specialist will give you a unique insight into the Tanda customer journey. You’ll develop an understanding of how our clients use software that is applicable industry-wide. Previous support team members have moved into leadership positions, specialised further into technical teams and moved into other customer-facing...

  • Customer Support Specialist

    2 months ago

    Brisbane, Australia Emesent Full time

    **Our mission to be bold and impactful!** Join our dynamic team as a Customer Support Specialist and play a crucial role in showcasing our state-of-the-art technology. This is a golden opportunity to be part of a vibrant and high-performing team within a company that's at the forefront of technological innovation. **How you'll contribute** As a key...

  • Customer Support Specialist

    4 months ago

    Brisbane, Australia Emesent Full time

    **Our mission to be bold and impactful!** Join our dynamic team as a Customer Support Specialist and play a crucial role in showcasing our state-of-the-art technology. This is a golden opportunity to be part of a vibrant and high-performing team within a company that's at the forefront of technological innovation. **How you'll contribute** As a key...

  • Customer Support Officer

    6 months ago

    Brisbane, Australia Kaliba Full time

    **Location**: Brisbane - Queensland **WorkType**: Full Time **Salary**: $75,000.00 - $75,000.00 Annual Are you ready to join a dynamic and innovative MarTech SaaS company as a Customer Support Specialist? As a Customer Support Specialist, you will be responsible for delivering exception customer experience to help with any platform, technica... Are you...

  • Business Development Manager

    2 weeks ago

    Brisbane, Queensland, Australia BOQ Specialist Full time

    About the OpportunityWe are seeking a skilled Business Development Manager to join our team in Brisbane. In this role, you will be responsible for achieving overall objectives of asset growth, new customer acquisition, client satisfaction, portfolio hygiene and portfolio compliance.This is an excellent opportunity for experienced bankers who are passionate...

  • Care Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Support Care Angels PTY LTD Full time

    About the RoleSupport Care Angels PTY LTD is seeking a highly motivated and compassionate Care Support Specialist to join our team. As a key member of our support team, you will be working directly with clients who require assistance with daily living activities.Job DescriptionWe are offering a competitive salary of $60,000 - $80,000 per annum, depending on...

  • Customer Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia S8 Expert Recruitment Solutions Full time

    OverviewS8 Expert Recruitment Solutions is a leading provider of recruitment solutions, and we are currently seeking a highly skilled Customer Support Specialist to join our team.

  • Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Affinity Education Full time

    Company Overview">Affinity Education is a values-driven organisation dedicated to fostering an inclusive and diverse workplace where every individual is treated with respect and dignity.">About the Role">We are seeking a highly skilled Support Specialist - Customer Experience to join our team in Brisbane CBD. This is a part-time position (25 hours per week)...

  • Customer Service and Support Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Hearing Australia Full time

    About the RoleWe are seeking a dedicated Customer Service and Support Specialist to join our team in Caboolture and Redcliffe. As a key member of our team, you will play a vital role in supporting clients of all backgrounds, ensuring they receive exceptional service and assistance.As an Administrative Officer for Hearing Services, you will be responsible for...

  • Business Banking Development Manager

    3 weeks ago

    Brisbane, Queensland, Australia BOQ Specialist Full time

    About BOQ SpecialistWe are a dynamic and innovative bank committed to providing exceptional financial services to our customers. As a Small Business Banker with us, you will have the opportunity to work in a fast-paced environment and make a real difference in the lives of our clients.

  • Youth Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    Job OverviewWe are seeking a dedicated Youth Support Specialist to join our team at Southern Cross Support Services. In this role, you will work closely with young people in residential placements and the community to provide support, guidance, and advocacy.About the RoleThe ideal candidate will have previous experience working with young people in an...

  • Customer Service and Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia NHP Electrical Engineering Products Full time

    Job SummaryWe are seeking a highly motivated Customer Service and Support Specialist to join our team at NHP Electrical Engineering Products. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our commercial clients.About the RoleThis is an exciting opportunity to work in a...

  • Customer Support Coordinator Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Metricon Homes Qld. Full time

    Metricon Homes Qld: A Leader in Customer Service ExcellenceAt Metricon Homes, Australia's largest home builder, we're committed to delivering exceptional customer experiences. As a CUSTOMER SUPPORT COORDINATOR SPECIALIST, you'll play a crucial role in ensuring our customers' needs are met throughout the pre-build process.We're seeking an experienced...

  • Customer Support Specialist in Brisbane

    3 weeks ago

    Brisbane, Queensland, Australia Echo Entertainment Group Full time

    At Echo Entertainment Group, we strive to be Australia's leading integrated resort company. Our mission is to create engaging and memorable experiences for the millions of guests we welcome each year at our trusted destinations.Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and...

  • Customer Support Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Kaplan Full time

    About the RoleAs a Customer Support Specialist in our IT Solutions team, you will play a key role in delivering exceptional customer service and technical support to ensure the smooth operation of IT services within the organisation.Key ResponsibilitiesProvide timely and effective Service Desk support to staff and students, ensuring prompt and clear...

  • VR GP

    1 month ago

    Brisbane, Australia HealthcareLink Support Full time

    Job title: VR GP, 70% of billings , Brisbane, busy practiceLocation:  BrisbanePosition Summary·         Mixed billing clinic within 10 mins of Brisbane CBD is urgently seeking an additional GP to keep up with the patient demand. ·         Modern bright clinic located within a small shopping complex·         Billing rate shared...

  • Support Care Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Support Care Angels PTY LTD Full time

    Company OverviewAt Support Care Angels PTY LTD, we are dedicated to providing exceptional care and support services to individuals in need.Estimated Salary: $65,000 - $80,000 per annumJob DescriptionWe are seeking a skilled Disability Support Worker to join our team. As a Support Care Specialist, you will play a vital role in delivering high-quality care and...

  • SaaS Support Specialist

    2 months ago

    Brisbane, Queensland, Australia Alayacare Full time

    About the RoleWe are seeking a highly skilled Support Specialist to join our Customer Experience team at AlayaCare. As a Support Specialist, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesManage a queue of support tickets through Zendesk, including troubleshooting and solving complex...