Acquisition Manager

4 months ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 75190
**Department**: AR Credit Cards & Personal Lending Delivery
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As an Acquisition Manager - Assisted Channels & Offers in our Consumer Cards team, you’ll play a key role in helping define the strategy for acquiring new-to-bank Credit Card customers through the Assisted Channels (branch network, contact centre, mobile broker) and engage value stream partners to execute a plan that will deliver the optimum mix of product, channel and offer to drive front book revenue growth.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Work Hours**: Full time
What will your day look like?
Core Accountabilities
**Acquisition**:
Defining and executing the acquisition strategy for consumer credit card specifically for Assisted Channels (branch network, contact centre, mobile broker)
Actively manage the assisted channel requirements and provide support needed to effectively utilize their channels to reach and acquire customers
Define acquisition campaign/offers for consumer cards to help deliver on acquisition strategy and meet short term objectives
Create financial year plans aligned with finance, product and customer engagement (the optimum mix of product, channel, offer and customer to deliver on our financial objectives)
Identify key customer segments and create compelling acquisition offers and propositions that meet their needs
Management of acquisition and credit risk polices and impact of responsible lending requirements
Identify opportunities to improve cost of acquisition, approval rates, customer spend, etc., to drive sustainable growth
Work closely with product to define product propositions that will meet the needs of key customer segments and deliver scalable acquisition
Understand and anticipate market trends / customer needs
Utilize key partners (Argus, RFI, affiliate channels, etc.) to understand our performance vs. our competitors and identify pockets of opportunity
Respond to regulatory change in a manner that limits impacts to our customers
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experience in Credit Card acquisition (or other retail lending products) essential
Leadership of complex program delivery across large-scale programs of work in a complex environment
Commercial acumen, experience working closely with Operations, Risk, Finance and Legal
Demonstrated experience working closely with senior stakeholders both internally and externally (boards and regulators)
Effective communicator, can effectively resolve issues and remove barriers to success
Financial services and banking experiencing
Adept at fostering a collaborative and high-performing team environment and leading, motivating and developing team members
Proficiency in effectively prioritising and allocating people and resources based on project priorities and strategic objectives
Proven expertise in managing program budgets, tracking expenses, analysing P&L statements and identifying cost-efficiency opportunities
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
11/09/2024, 11.59pm, (Melbourne Australia)

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