Customer Support

1 month ago

Sydney, Australia Panasia Group Full time

**roles and responsibility**

road understanding of client’s products, services, network and infrastructure

Broad understanding of the sales process for Enterprise and Government customers - from qualification and quoting activity, through to the delivery framework for provision of products and services

Drive customer outcomes - with absolute commitment to improve customer experience.

High degree of fluency in reading, writing and speaking English. This includes a neutralization of language to improve the communication.

Demonstrate highly developed interpersonal, written and oral communications skills, including the ability to express ideas fluently, interpret data, influence and work collaboratively with others to make decisions which are customer/business focused.

Reporting to the Team Manager, this role provides a technical interface to assist the Inside Sales Account Managers (ISAM) in bridging the customer’s business requirements with client’s data and strategic solutions capabilities.

The primary purpose of this role is to assist ISAMs in the delivery of complex data and strategic opportunities. This involves undertaking a defined set of both pre
- and post-sale activities within agreed SLAs.

This role has a strong focus on ensuring the accuracy and appropriateness of the solution design presented to customers. Post-sale, this role is required to provide first-hand assistance in the collection of customer’s technical information and the submission of information into client’s systems.

The Inside Sales Consultant plays a crucial role in ensuring timely delivery of data and strategic solutions to customers. This is turn maximizes GES sales, revenue and NPS performance.

Conduct Sales Follow Up (call Account Managers & personnel from other part of the business to gain information required for Ordering)

Fill orders by transferring orders to fulfilment; communicating expected delivery date.

Ability to communicate effectively and possess sufficient soft skills to handle customers, personnel from other parts of the business, to quickly understand the nature of the issue and troubleshoot in a timely manner.

Best practice sharing

Follow process maps and work instructions to ensure that the agreed quality and safety standards are met.

Should form connects with the upstream and downstream functions to resolve issues within the agreed SLA.

Strict adherence to login hours, attendance and break schedule

Ability to identify and resolve issues at the right time.

Graduate in Computers/Science - BCA/MCA/BCS/MCS/MCM/BE/B.Tech

High degree of fluency in reading, writing and speaking English. This includes a neutralisation of language to improve the communication.

Technical understanding on networking (LAN/WAN/IP)

**Behavioural skills**

Ability to work & communicate with people across organizational units. Service oriented and customer focussed.

Ability to prioritize tasks appropriately.

Strong analytical skills with an ability to solve a problem with a win-win negotiation approach.

**Language Skills**

Ability to communicate effectively and possess sufficient soft skills to handle customers, personnel from other parts of the business.

Demonstrate highly developed interpersonal, written & oral communications skills, including the ability to express ideas fluently, interpret data, influence.

Ability to develop relationships with stakeholders.

**mandatory skill**

Good speaking skills on the telephone, Voice skills (SEA assessment passed)

Good writing and comprehension skills (Clear WET assessment)

Ability to work effectively as part of a team, with the capability to influence and work collaboratively with others to make decisions which are customer/business focused.

Recognition of implicit meaning, self-initiative and problem-solving techniques

Highly self-motivated to achieve high standards in both quantity and quality.

Ability to work & communicate with people across organizational units.

Ownership and accountability of customer issues and self-driven

Adapting to change in the scenario and implementing learning.

**additional skill**

At least 1 year of Inside Sales experience / 3 years of networking & telecommunications experience in the similar industry

Experience working on client Data / IP Products

**Job Types**: Full-time, Contract

**Salary**: From $200.00 per day

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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