Customer Service Assistant

3 weeks ago

Scoresby, Australia MyChoice Design Studios Full time

Join Arden Homes, Victoria's most trusted new home builder
- Be the key conduit between our customers and residential construction site management
- Located in Scoresby

Arden Homes was established 13 years ago and has built a reputation as being Victoria’s leading builder of all-electric and 100% carbon neutral homes. Our homes have won some of the most prestigious awards from industry bodies and associations across Australia including the most demanding design categories. We create individual, innovative and intelligent homes that stand out from the crowd and stand the test of time.

We are proud to belong to the NXT Building Group, a diverse and expanding organisation with over 1200 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder.

Due to internal career progression, we are on the lookout for a positive and proactive customer service team member who will work with us to keep a portfolio of customers up to date on the progress of their new home build.

**About the opportunity**

The Customer Service Administrator reports to the Customer Service Manager and is part of the Customer Service team. In this highly rewarding role, your focus will be to ensure all clients are kept up to date, facilitate client settlement meeting and liaise with Site Supervisors. More specifically, your responsibilities will include:

- Be responsible for working with and meeting with your allocated customers through their home building journey.
- Be the critical conduit between the client and the business, providing all customers with an unbeatable customer service experience including dispute resolution and negotiation skills.
- Work within a fast-paced energetic team, providing quick solutions to any problems which may arise.
- Successfully manage multiple clients from Authority to Commence Construction (ACC) through to handover.
- Ensure all information is collated for other Arden Homes’ departments so that they can complete their works accurately, ensuring that plans and contract documents are accurate.
- Help to ensure that the administrative tasks meet each critical deadline to keep the clients’ administrative process on track within the specified timeframe.

**About you**

You will share a passion for our purpose to build beautiful homes for our customers and be aligned to our core values. In addition, you will demonstrate:

- A commitment to providing all customers with a professional and unbeatable customer experience
- Previous experience is a customer service and support role
- The ability to work under pressure successfully managing multiple clients and prioritising effectively
- Ideally some knowledge of the residential construction industry (building your own home or property management) with exposure to building plans and contracts
- Intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

**Our commitment**

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home builder and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

**Interested?**

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Scoresby, VIC 3179: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Customer Service

    3 weeks ago

    Scoresby, Australia APS Group Full time

    **About the Company**: APS have partnered with one of Australia's leading Consumer Electronics and Home Appliance brands, to assist them in finding their next customer service officers to join their vibrant call centre team on a 12-month fixed term contract, with the possibility of view to permanent. **Shifts available**: - Monday to Friday, 8.30am -...

  • Customer Service

    1 week ago

    Scoresby, Victoria, Australia APS Group Full time

    About the Company:APS have partnered with one of Australia's leading Consumer Electronics and Home Appliance brands, to assist them in finding their next customer service officers to join their vibrant call centre team on a 12-month fixed term contract, with the possibility of view to permanent.Shifts available: Monday to Friday, 8.30am 4.30pm Monday to...

  • Customer Service Representative

    3 weeks ago

    Scoresby, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Temporary - Full Time**Work Mode**: - On-site**Industry**: - Call Centre & Customer Service**Location**: - Scoresby - Victoria**Salary**: Supportive Friendly Team | Position Available for an Immediate Start! **Reference**: - BH-26597Are you ready to join a worldwide marketer and distributor of consumer products in Scoresby? We're...

  • Customer Service Representative

    2 weeks ago

    Scoresby, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Temporary - Full Time**Work Mode**: - On-site**Industry**: - Call Centre & Customer Service**Location**: - Scoresby - Victoria**Salary**: $33.00 - $35.00 Per Hour **Reference**: - BH-26761Working for a worldwide marketer and distributor of consumer products, we are seeking an experienced Customer Service Representative to join a...

  • Customer Service Consultant

    2 weeks ago

    Scoresby, Australia DFP Recruitment Services Full time

    **Job description**: **About the Company**: Our client is an independent family-owned company who have been in operation for over 120 years. They are the industry leader in terms of product innovations and business models with a focus on sustainability. Our client offers a range of products and pride themselves on the performance, quality, durability and...

  • Customer Service Consultant

    3 weeks ago

    Scoresby, Australia Chandler Macleod Full time

    "Our people are the heartbeats of our organisation and are empowered to bring their authentic workplace. Our culture of collaboration drives our diverse way of thing and passion for continual evolution. We are Immer Besser" **About the Company**: Our client, Miele Australia is an independent family-owned company who have been in operation for over 120...

  • Customer Service Representative

    3 weeks ago

    Scoresby, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Temporary - Full Time**Work Mode**: **Industry**: **Location**: - Scoresby - Victoria**Salary**: $33.00 - $34.00 Hourly **Reference**: - BH-25975Working for a worldwide marketer and distributor of consumer products, we are seeking a Customer Service Representative to join this high-performing team for a 6-month period. Located in...

  • Customer Service Consultants!

    4 weeks ago

    Scoresby, Australia DFP Recruitment Services Full time

    **Job description**: **About the Company**: Our client, Miele Australia is an independent family owned company who have been in operation for over 120 years. Miele is the industry leader in terms of product innovations and business models with a focus on sustainability. Miele offer a range of products and pride themselves on the performance, quality,...

  • Customer Service Consultants

    4 weeks ago

    Scoresby, Australia DFP Recruitment Services Full time

    **Job description**: **About the Company**: Our client, Miele Australia is an independent family owned company who have been in operation for over 120 years. Miele is the industry leader in terms of product innovations and business models with a focus on sustainability. Miele offer a range of products and pride themselves on the performance, quality,...

  • Customer Service Consultants

    4 weeks ago

    Scoresby, Australia DFP Recruitment Services Full time

    **Job description**: **About the Company**: Our people are the heartbeats of our organisation and are empowered to bring their authenticity to the workplace. Our culture of collaboration drives our diverse way of thinking and passion for continual evolution. We are Immer Besser. Our client, Miele Australia is an independent family-owned company who have...

  • Customer Service Consultants

    4 weeks ago

    Scoresby, Australia DFP Recruitment Services Full time

    **Job description**: **About the Company**: Our people are the heartbeats of our organisation and are empowered to bring their authenticity to the workplace. Our culture of collaboration drives our diverse way of thinking and passion for continual evolution. We are Immer Besser. Our client, Miele Australia is an independent family-owned company who have...

  • Customer Service Consultants

    3 weeks ago

    Scoresby, Australia DFP Recruitment Services Full time

    **Job description**: **About the Company**: Our client, Miele Australia is an independent family owned company who have been in operation for over 120 years. Miele is the industry leader in terms of product innovations and business models with a focus on sustainability. Miele offer a range of products and pride themselves on the performance, quality,...

  • Customer Service Consultant

    4 weeks ago

    Scoresby, Australia Chandler Macleod Full time

    "Our people are the heartbeats of our organisation and are empowered to bring their authentic workplace. Our culture of collaboration drives our diverse way of thing and passion for continual evolution. We are Immer Besser" About the Company: Our client, Miele Australia is an independent family-owned company who have been in operation for over 120 years....

  • Customer Service Consultant

    4 weeks ago

    Scoresby, Australia Chandler Macleod Full time

    "Our people are the heartbeats of our organisation and are empowered to bring their authentic workplace. Our culture of collaboration drives our diverse way of thing and passion for continual evolution. We are Immer Besser" About the Company: Our client, Miele Australia is an independent family-owned company who have been in operation for over 120 years....

  • Customer Service Consultant

    3 weeks ago

    Scoresby, Australia DFP Recruitment Services Full time

    **Job description**: **About the Company**: Our people are the heartbeats of our organisation and are empowered to bring their authenticity to the workplace. Our culture of collaboration drives our diverse way of thinking and passion for continual evolution. We are Immer Besser. Our client, Miele Australia is an independent family-owned company who have...

  • Customer Service Advisor

    1 week ago

    Scoresby, Victoria, Australia Cummins Inc. Full time

    Customer Service Advisor - PartsDescriptionCustomer Service Advisor - PARTSOur culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.We believe in flexibility for you to explore your...

  • Customer Service Representative

    1 week ago

    Scoresby, Victoria, Australia Toyota Finance Australia Full time

    Entry into the Finance industry Work for a leading, innovative and wellrespected global brand Fantastic staff benefits and career development opportunitiesAre you looking for a fresh start in 2023? Our Customer Service team is hiring, and we are looking for new team members to commence in our February 2023 intake.About UsToyota Finance Australia (TFA) is the...

  • Customer Service Administrator

    1 week ago

    Scoresby, Victoria, Australia Chandler Personnel Full time

    Work for a leader in health care services in Melbourne's South East. This is a great opportunity for someone who wants to be involved in the procurement process.- Essential Skills- some experience in customer service, call centre or procurement/supply chain/logistics background- experience using Microsoft suite, ERP system familiarity- Responsibilities-...

  • Customer Service Consultants

    1 week ago

    Scoresby, Victoria, Australia DFP Recruitment Services Full time

    Job description:About the Company:_"Our people are the heartbeats of our organisation and are empowered to bring their authenticity to the workplace. Our culture of collaboration drives our diverse way of thinking and passion for continual evolution. We are Immer Besser"._Our client, Miele Australia is an independent family owned company who have been in...

  • Customer Service Consultants

    1 week ago

    Scoresby, Victoria, Australia DFP Recruitment Services Full time

    Job description:About the Company:Our client, Miele Australia is an independent family owned company who have been in operation for over 120 years. Miele is the industry leader in terms of product innovations and business models with a focus on sustainability. Miele offer a range of products and pride themselves on the performance, quality, durability and...