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Customer Service Representative

3 months ago

Scoresby, Victoria, Australia Toyota Finance Australia Full time
Entry into the Finance industry

  • Work for a leading, innovative and wellrespected global brand
  • Fantastic staff benefits and career development opportunities


Are you looking for a fresh start in 2023? Our Customer Service team is hiring, and we are looking for new team members to commence in our February 2023 intake.


About Us
Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people.

In Australia there are two separate businesses; Toyota Motor Corporation (TMCA) and Toyota Finance Australia (TFA).

While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

TFA is a place where difference is celebrated.

We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We're working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA.

But enough about us.

What's in it for you

  • Flexible work arrangements
  • Access to lease a brandnew Toyota, at a discounted monthly amount, this includes all onroad costs and insurance, more importantly you can switch to a new model every 11 months
  • Access to discounted vehicle purchases for you and your family
  • Generous onceoff payment to set up your home office
  • We commit to your development through professional development programs, paid study leave and study assistance, access to Australian Institute of Management courses, secondments, job rotations and more.
  • Discounted private health insurance
  • 24hour a day Employee Assistance and Mental Health Program for you and your family
  • State based social clubs that run events like Winter Gala Ball, barefoot bowls, cheap movie tickets and family fun events
  • We want you to be you, so we encourage you to dress for your day when you are in the office
  • Speaking of offices, ours won't disappoint Enjoy state of the art facilities that provide space to collaborate and engage with your peers. We have sparkling water on tap and ten blends of coffee to choose from, and if you are looking for something a bit different you can play table tennis, PlayStation or just relax as you enjoy your break time
  • Annual salary review, salary benchmarking completed every year and a generous bonus structure for eligible staff.
  • Much more.

About the role
Our Customer Service Team is expanding


With a start date of 20 February and a competitive salary, as a Toyota Financial Services Customer Solutions Representative, you'll be servicing the needs of our customers across a variety of brands at our Caribbean Park office in Scoresby.

It's a fast
- paced and highly supportive customer centric environment which places a big focus on your ongoing development and career pathway. Our contact centre is open 8am to 7pm Monday to Friday so you will need to be available during those times (we are closed on the weekends and national public holidays).


We offer a hybrid way of working where we enjoy 2 days per week in the office to catch up with our team and also for other reasons where it makes sense to be face-to-face such as for training and other special occasions.


What will your journey look like?


To set you up for success in your career with Toyota Finance, you will start in the classroom for 2 weeks, where you will learn all you need to know about our products, processes and systems.

Then you will spend a week transitioning to your team in a mentoring hub followed by 4-6 weeks of coaching and support to help you embed your new knowledge and skills before you take over the reins.


Once you have achieved the role expectations which is generally at the 6mth mark you will then have the opportunity to be upskilled in our insurance or retention activities where you will be rewarded with a salary increase.

After performing in the role for a minimum of 12 months we can then help you build a development plan that can assist you in identifying and preparing for other roles within Toyota Finance if that is what you want to do.


What can you expect?


We are proud of the supportive environment we have created which includes a minimum of two coaching sessions per month, a monthly catch up with your manager to discuss your development plan as well as team meetings and huddles.


You will:

  • Engage with customers to provide solutions to their car loan & insurance queries
  • Assist our customers to meet their vehicle finance needs
  • Provide excellent customer service at all times
  • Contribute to the success of our business through making recommendations for impro