![BNY Mellon](https://media.trabajo.org/img/noimg.jpg)
End User Support Associate
7 days ago
Overview
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We’re seeking a future team member for the role of End User Support Associate to join our Workplace Technology Services Engineering Team. This role is located in Australia (Sydney), hybrid.
**You’ll make an impact in the following ways**:
Provide and deliver onsite technology services for end-users on all Technology-related activities - primarily hardware reimaging, deployment, and maintenance, as well as software installation and support within the SLA.
Respond to technology support required during incident management, including impact analysis, end user engagement and on-call support.
Update existing knowledge base for commonly encountered issues with specific root cause and mitigation measures.
Support Senior stakeholders and Executives.
Support room video conferencing system, client-meetings, and large-scale business events.
Provide smart-hands assistance for Infrastructure services including network and server support which includes early morning and/or weekend support whenever necessary.
Provide essential support for ongoing technology projects and initiatives.
Manage technology support for employee onboarding and offboarding activities including technology orientation.
Administer and manage support processes and procedures, keeping them organized and well maintained especially asset movement, inventory management and regular asset attestations.
Collaborate with the global peers to identify and implement deliverables to improve operational efficiency.
Regularly maintain equipment which are off network through established standard operating procedures.
Contribute to the achievement of team objectives.
**To be successful, we’re seeking interest in the follow areas**:
Bachelor's degree in a related discipline or equivalent work experience required.
3-5 years of experience in technology end-user support (desk side support)
Experience in end user support at Financial Services Industry is a plus.
Possess a positive outlook towards changes in a fast-paced work environment and being highly resourceful with a ‘can-do’ attitude.
Willingness to “own” and be accountable for issues through resolution.
Ability to multi-task, prioritize and effectively perform in a high-pressure situation such as urgent issues and facing distressed users.
Excellent teammate with appreciation for diverse culture at workplace.
Committed in delivering quality service to clients.
Experience working as part of Global Technology support team such as helpdesk, deskside support is an advantage.
Foreign Exchange trading room support and/or experience in the securities or financial services industry is a plus.
**Technical skills**:
Excellent in Windows OS environment, M365 environment, OSX platform and mobile device support including Intune Mobile Device Management.
Excellent written and verbal communication skills. Flexible style to adapt to situations and responsibilities.
Experience in using Video Conferencing systems, SCCM, Active Directory, and Remote support tools.
Experience using ServiceNow ticketing system.
At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:
Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
Bloomberg’s Gender Equality Index (GEI)
**Best Places to Work for Disability Inclusion, Disability**: IN - 100% score
100 Best Workplaces for Innovators, Fast Company
Human Rights Campaign Foundation, 100% score Corporate Equality Index
CDP’s Climate Change ‘A List’
Forbes Blockchain 50
**Our Benefits**:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
**Employer Description**:
-
Desktop Support
3 weeks ago
Melbourne, Australia Programmed Full timePERSOLKELLY is seeking Desktop End User Experience Engineer for one of their Global Pharma Client based in Melbourne! PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing...
-
End User Support Specialist
3 weeks ago
Melbourne, Australia 2XM Recruit Full time**End User Support Specialist**: **Job details**: - Posted 19 June 2023 - Salary $70000 - $80000 per annum - LocationMelbourne - Job type Permanent - Discipline Rail - ReferenceBH-28180 - Contact NameSimon French **Job description**: **2XM Recruit** is currently seeking an **End User Support Specialist **for a position in _Central Melbourne_. As a Support...
-
End User Support Specialist
2 weeks ago
Melbourne, Victoria, Australia 2XM Recruit Full timeEnd User Support Specialist:Job details: Posted 19 June 202 Salary $ $80000 per annum LocationMelbourne Job type Permanent Discipline Rail ReferenceBH28180 Contact NameSimon FrenchJob description:2XM Recruit is currently seeking an End User Support Specialist for a position in _Central Melbourne_. As a Support Specialist, you'll handle daily technical...
-
End User
2 weeks ago
Melbourne, Victoria, Australia AustralianSuper Full timeAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and ultimately to deliver better outcomes for...
-
End User Administrator
4 weeks ago
Melbourne, Australia Granite Consulting Full timeSCCM and/ or Intune - MS Stack - Level 3 technical support Our client, in the construction industry, is seeking an experienced End User Administrator to join their team on a permanent basis in Melbourne. You will handle third level escalations for all technical and process issues relating to end user devices and software. In addition, you will be...
-
End User Compute Analyst
7 days ago
Melbourne, Australia Osborne Richardson Australia Full time**Salary**: $50-60 per hour **Location**: VIC - Melbourne **Ref**: OB/0603 **Description**: Osborne Richardson specialise in public sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience. - Immediate...
-
Infrastructure Analyst
3 weeks ago
Melbourne, Australia Aurec Human Capital Group Full time**Hybrid working environment (CBD)**: - **Daily Rate $700 inc super/+GST**: - **3 - month contract (rolling contract)** The client is moving to a global model with offices in Europe, Asia and the US and this will require an increased focus on a 24 x 7 support capability and may require the Senior End User & Infrastructure Analyst to assist with...
-
Infrastructure Analyst
3 weeks ago
Melbourne, Australia Aurec Full time**Hybrid working environment (CBD)**: - **Daily Rate $700 inc super/+GST**: - **3 - month contract (rolling contract)** The client is moving to a global model with offices in Europe, Asia and the US and this will require an increased focus on a 24 x 7 support capability and may require the Senior End User & Infrastructure Analyst to assist with...
-
End User
4 weeks ago
Melbourne, Australia AustralianSuper Full timeAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and ultimately to deliver better outcomes for...
-
End User Compute Analyst
2 weeks ago
Melbourne, Victoria, Australia Osborne Richardson Australia Full timeSalary:$50-60 per hourLocation:VIC - MelbourneRef:OB/0603Description:Osborne Richardson specialise in public sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience. Immediate start To 8 Apr 24- $ neg based on...
-
End User Compute Specialist
3 weeks ago
Melbourne, Australia Mars Recruitment Full timeEnd User Compute Specialist The organisation: - One of Australia’s leading full service commercial law firms_. The role: To administer laptop hardware with the aim of ensuring availability of that hardware ready for use by the business. Maintain the standard software catalogue and the automated deployment process. Ensure that the laptop fleet remains...
-
End User Computing Team Lead
2 weeks ago
Melbourne, Victoria, Australia Metro Trains Melbourne Full time1 February 2023Technology Melbourne Full TimeCOMPANY DESCRIPTIONMetro Trains Melbourne (MTM) is amulti-award-winning organisation, and we pride ourselves on our team ofhonest, high performing professionals who are talented, inclusive andsafetyfocused and who are at the core of our success.This is your chance to be part of an organization working on multiple...
-
Support Technician, End User Computing
3 weeks ago
Melbourne, Australia Deakin University Full time**Job no**: 545784 **Work type**: Full-time **Location**: Geelong - City, Melbourne - Burwood, Flexible **Categories**: Information Technology, Technical - Based at either our Melbourne or Geelong Campus - Full-time and Fixed term until February 2025 - HEW 5 $77,114 - $86,490 + 17% Superannuation **Why **work with us?** At Deakin you will have access to...
-
End User Support Officer
4 weeks ago
Melbourne, Australia Department of Transport and Planning Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Department of Transport and Planning **Salary**: $83,333 - $89,661 Occupation: IT and Telecommunications Reference: 1402 **FIXED TERM ROLE UNTIL 26/04/2024** **About the Role** The End User Support Officer is the first point of contact and support for business systems operational needs,...
-
End User Computing, Support Technician
2 weeks ago
Melbourne, Victoria, Australia Deakin University Full timeJob no: 537722Work type: Full-timeLocation: Flexible, Melbourne - BurwoodCategories: Technical Flexible location Fulltime and fixed term to 24 April 202 HEW 5 $74,148 $83, % SuperannuationFounded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront,...
-
Smart Bar Specialist
3 weeks ago
Melbourne, Australia AGL Energy Full timeAs the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...
-
Associate Support Officer
2 weeks ago
Melbourne, Victoria, Australia Ignite Recruitment Full timeAbout the roleLooking for a new opportunity? One of local council client is looking for an associate support officer to join their team. Our client is known for their commitment to community well-being, they place it places a significant focus on environmental sustainability and strive to nurture a vibrant local culture. The ideal candidate would possess a...
-
EL1 Assistant Director End User Computing
2 weeks ago
Melbourne, Victoria, Australia Comcare (Australian Government) Full timeEL1 Assistant Director End User Computing - Vacancy Details – Aurion Position : Organisation Unit : Location : Tenure : Closing : Synopsis : Overview of the Team and roleThe Technology and Information Management team maintain Comcare's Information, Communication and Technology (ICT) infrastructure and provide strategic leadership, governance, solutions...
-
End User Computing Techs Wanted
1 week ago
Melbourne, Australia CG Recruitment Full timeEnd User Computing (EUC) Techs Wanted Location: Victoria Project commences on 8th July 2024 Are you ready to take on a challenging role in IT deployment? We are looking for experienced EUC techs to join our team for an exciting project.Join our team for casual project work across Victoria. 1-3 day roster (Monday to Friday) Duties: Provide end user support...
-
Workplace End User Technology Manager
2 weeks ago
Melbourne, Victoria, Australia Future Fund Management Agency Full timeAbout Future FundThe Future Fund is Australia's Sovereign Wealth Fund. Today, we manage over $250 billion across six public asset funds. Our purpose is clear: we invest for the benefit of future generations of Australians. High quality decision making is our commercial competitive advantage. Our organisation is home to ambitious, high-performing people who...