End User Compute Analyst

7 days ago

Melbourne, Australia Osborne Richardson Australia Full time

**Salary**:
$50-60 per hour

**Location**:
VIC - Melbourne

**Ref**:
OB/0603

**Description**:
Osborne Richardson specialise in public sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience.
- Immediate start
- To 8 Apr 24
- $ neg based on experience
- Melton / Hybrid Working

About the role:
The EUC Technical Analyst will help the business realise end-user systems' ongoing development and maintenance to enhance their capabilities and support the service desk in resolving technical issues pertaining to end-user systems, including troubleshooting significant matters.

**Responsibilities**:

- Maintain and improve end-user systems following architecture principles, business requirements and client needs.
- Experience with IT components and terminology especially as it relates to the end-user computing environment, software and hardware inventory, software packaging and imaging.
- Identify and mitigate risks to performance, security, continuity, and availability of end-user systems, and resolve significant technical issues, including testing, to assist the service desk in providing effective customer and end-user support.
- Contribute to developing technical solutions and their guiding strategy and collaborate with stakeholders, including suppliers, to realise improvements and optimise the operational environment.
- Develop, implement, and maintain tools and process for delivery of approved software to desktop systems.
- Maintain research, configuration, and operational documentation, and share knowledge about solutions and services proactively.
- Address and assess risks that threaten the performance, availability, continuity, security, and compliance of end-user systems and implement mitigation actions using the IT Change control process.
- Support staff to use the existing end-user systems, obtain feedback on user and customer experience and provide advice on future capabilities
- Manage stakeholder expectations and acceptance during testing and the tracking of issues through to resolution.

Knowledge and Skills:

- Proficient in technical analysis, technology frameworks, tools and techniques.
- Proficient in the development and administration of end-user systems with their components and relationships for Windows-based systems.
- Proficient in the deployment and maintenance of end-user systems.
- Experience in end user computing systems imaging and software packaging with some experience with SCCM or proficiency with other similar technology solutions.
- Proficient in facilitating workshops, opportunity exploration and issue resolution, understanding and processing user requirements and conducting analysis.
- A current valid Victorian driver's licence.

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