Eligibility Team Manager
3 weeks ago
**Introduction**:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
**Overview**:
- **Grow with GB Industry leader in providing career development opportunities for its people**:
- **Flexible and hybrid working arrangements including Work from Home**:
- **Comprehensive Benefits: Enjoy a range of employee benefits, discounts, and wellbeing programs tailored for everyone.**
**Join Our Team as an Eligibility Team Manager in Workers Compensation**
**About the Role**:
Are you ready to lead a dynamic team of liability experts and make a significant impact in the Workers Compensation industry? As our Eligibility Team Manager, you will be at the forefront of providing top-tier eligibility services to injured workers and employers. Your leadership will be crucial in guiding your team to success through effective workflow and people management.
At Gallagher Bassett (GB), our Eligibility branch is dedicated to making quality decisions on newly-lodged workers' compensation claims within designated timeframes. As the first point of contact for injured workers and employers, our Eligibility teams play a pivotal role in our claims process. As a Team Manager, you will directly influence your team's daily operations, upskill and mentor your team members, and implement innovative strategies to continuously enhance our Eligibility function.
**How you'll make an impact**:
**Key Responsibilities**:
- Client Engagement: Build strong relationships with clients to facilitate effective claims determination discussions.
- Workflow Management: Oversee your team's daily workflow to ensure efficient output and maintain high client service standards.
- Leadership and Coaching: Provide engaging leadership, coaching, and feedback on technical, business, and performance-related issues.
- Skill Development: Collaborate with the Branch Manager to identify skill gaps and assist in upskilling your team.
- Team Morale: Foster a team-oriented culture focused on achievement and service excellence.
- Mentorship: Encourage creativity, risk-taking, and continuous improvement through mentoring and coaching.
- Service Improvement: Identify areas for improvement in Eligibility services and implement strategies to meet business and WorkSafe requirements.
**About you**:
**What We’re Looking For**:
- Leadership Experience: Proven experience in a People Manager role with outstanding leadership, coaching, and mentoring skills.
- Industry Knowledge: In-depth understanding of Workers Compensation legislation and the Eligibility process.
- Client Management: Experience in client management and engagement.
- Interpersonal Skills: Excellent communication skills with all levels of staff and external parties.
- Conflict Resolution: Strong conflict resolution abilities.
- Time Management: Exceptional time management skills.
- Qualifications: Tertiary qualifications in Allied Health or a related field.
**What We Offer**:
- Competitive Salary: Attractive remuneration packages with flexible work arrangements, including Work from Home options.
- Paid Leave: Generous Paid Parental Leave and reproductive leave to support your family needs.
- Supportive Environment: A friendly, flexible, and inclusive working environment with great team support and rewarding opportunities.
- Career Growth: Exciting career advancement prospects as our company continues to grow.
- Ongoing Education: Continuous education and development opportunities through external and internal programs.
- Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members.
- Wellbeing Focus: A commitment to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
- Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers.
**To Apply**:
Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia. Agency applicants will not be considered.
Equal Opportunity Employer: Gallagher Bassett is an Equal Opportunity Employer and encourages Indigenous Australian applicants to apply. As a member of the Diversity Council Australia, we embrace diversity in the workplace and will make reasonable accommodations for known physical or mental limitations of an otherwise qualified applicant with a disability, unless it imposes an undue hardship on our business operations.
Join us and
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