Eligibility Entitlement Specialist

7 days ago

Melbourne, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:

- **Join a supportive and experienced team which embodies our GB culture**:

- **Grow with GB Industry leader in providing career development opportunities for its people**:

- **Flexible and hybrid working arrangements including Work from Home**

**About the Role**

As an Eligibility Entitlement Specialist, you will join the leadership group within GB’s Eligibility Branch. This role supports the eligibility function by providing senior technical advice and support to Eligibility Officers relating to complex Eligibility decisions. You will also engage with various parties, both internally and externally to ensure that all factors are being taken into consideration relating to making sustainable eligibility decisions and you will use your expertise to provide coaching and mentoring to more junior team members within the Eligibility space to increase their capability with a view to promote growth and learning within eligibility overall.

This is an interesting role where you will be able to put your problem solving, investigative and technical skills to use each and every day - no two claims are the same. You will be joining a team dedicated to continuous improvement and providing opportunities to its people - it is an exciting time to join the Eligibility team at GB

This position will be a full-time and permanent position, which offers fantastic flexible working opportunities as well as broader opportunities to progress your career with GB.

**Responsibilities**:
**Your responsibilities will include**:

- Providing a cost effective, professional and customer focused workers compensation claims management service for all WorkSafe clients by supporting the Eligibility team members to make sustainable and fair decisions relating to the lodgment of Workers Compensation claims
- Determining liability for claims of a complex nature within the designated 28-day claims determination timeframe
- Acting as a technical reference point for other team members, such as Eligibility Officers, by providing technical advice and mentoring with a view to increase capability and reach the right outcome for Injured Workers and Employers as well as the Work Cover scheme in Victoria
- Collaborating with other claims departments such as our Legal, Technical, and Dispute Resolution teams to deliver sustainable and well-informed decisions that are supported by holistic reviews based on input and advice by our broader teams of claims experts

Qualifications:
**We’re looking for a Workers Compensation expert who also has**:

- High level of workers compensation claims experience or demonstrated experience in a similar role is essential to your success (ideally in Eligibility, however all areas of Workers compensation will be considered)
- Experience in client service role
- Knowledge of general business and administrative practices
- High level of analytical skills, attention to detail, and critical thinking
- Coaching and mentoring skills and experience
- A motivated disposition, with a passion for delivering quality outcomes for your customers

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
- Service recognition awards; and employee assistance program for yourself and immediate family members.
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)
- "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication

**To apply**

If this sounds like your new career
- To be considered for this opportunity you must have right to live and work in Australia when applying._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian appl

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