Customer Service Support

5 days ago

Dandenong, Australia Baptcare Full time

Customer Service Support
- In Home Care Eastern region

Permanent full time role

Hybrid work environment, monthly need to attend in-person meetings in head office Camberwell.

Secure employment in a growth industry

Attractive pay rates with salary packaging benefits

About Baptcare

We are a faith based, purpose-driven organisation that provides residential and community care for older adults, support to children, families and people living with a disability, financially disadvantaged people and people seeking asylum. We respect all faiths and beliefs, and actively promote inclusion and diversity.

The Role

Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcare’s Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules + budgets, coordination of services for clients and invoices.

To summarise in short

Provide internal and external customer service via telephone to our: Home Care Package customers & ‘private fee-for-service customers’

Liaise with Baptcare customers daily to provide admin support for customer ‘ care plans’

**Daily administration**: updating customer notes + budgets, updating schedules, processing invoices

Month-end reports

For You

Hybrid role, work from home a couple of days a week, attending the office on the other days. Also have a monthly need to attend in-person meetings in head office Camberwell

Access to not-for-profit salary packaging

Most importantly, you will be part of a wonderful team who want to help you expand you skills and grow you career.

Must be willing to have Covid-19 vaccinations and ideally influenza vaccination

Driver’s licence and own reliable vehicle

Key Selection Criteria

Certificate or diploma in Office Administration or qualified by relevant experience.

Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving

Experience in Aged Care sector will be highly regarded

Customer service experience in the Community Aged Care Sector

The willingness and ability to work in an agile and flexible manner within the organisation

**How to Apply**:
Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.

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