Call Centre Customer Support Officer

2 months ago


Melbourne, Australia HOBAN Recruitment Full time

If you think you have what it takes to make this fantastic opportunity your own, please send a supporting cover letter along with your CV highlighting your related skills and experience.

**Responsibilities**:

- Handling as first point of contact for customers
- Answering inbound calls from customers
- Providing exceptional customer service by managing inbound calls
- Transferring calls to relevant departments
- Logging calls to ticketing system
- Maintaining and monitoring tickets
- Managing web enquiry forms from customers
- Allocating and responding to the enquiries via web forms from customers
- Assisting any ad-hoc duties requested by your manager if required

**Requirements**:

- Full working rights in Australia
- Minimum 6 months' experience in a call centre role
- The ability to effectively communicate with a variety of customers
- Exceptional customer service and attention to detail
- Excellent spoken and written English skills
- Able to work in the office (WFH is not available)
- Available 5 days a week from Monday to Friday
- Ideally travelling to the office by your own vehicle

**Employment Type**:

- Full-time temp contract via HOBAN Recruitment, potential from short term to extension/on-going

**HOW TO APPLY**:

- If you think you have what it takes to make this fantastic opportunity your own, please send a supporting cover letter along with your CV highlighting your related skills and experience.



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