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Customer Service
3 weeks ago
Contract Temp Opportunity | 6 months initially
- Competitive hourly rate from $40 ph + Super
- ASAP Start | Location: Melbourne and WFH Flexibility
**About the Company**
We are partnering with a top-tier Consultancy to engage with passionate Customer Service Agents for an initial 6-month contract, working with a leading energy provider.
**The Role**
The Customer Service Officer will be responsible for answering enquiries and being the first point of contact for clients on a large collections project.
Responsibilities will include, but not be limited to:
- Answering first-line enquiries
- Communicating with SMEs when required
- Identifying hardship triggers for customers
- Validating forms for the correct process
**About You**
To be successful in this role you should have the following experience:
- 1-2 years experience in a Call Centre or equivalent customer service experience
- Experience with various, relevant software/technology
- Immaculate Phone Manner
- Able to start immediately
**How to Apply**
**Launch Recruitment
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