Customer and Executive Services Lead

1 day ago

Sydney, Australia NSW Office of Local Government Full time

**_Together, we create thriving environments, communities and economies._**
- **An exciting opportunity to join the Office of Local Government team who support local councils to deliver for their local communities**:

- **Ongoing Full Time Opportunity**:

- **Office location - Nowra/Parramatta/Sydney, other NSW office locations by negotiation.**:

- **Salary relative to experience, and ranges from $120,859 to $133,183 + super**

**What’s in it for me?**

Join our team for a **fantastic culture** with dynamic collaboration and **genuine career support**. We offer **flexibility in work arrangements**, diverse and fulfilling assignments, and prioritize **work/life balance **and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to **fostering a diverse and inclusive workplace** where everyone feels welcome, respected, and empowered to succeed.

**The role**

The Customer and Executive Services Lead assists management in the development of new strategies, initiatives and procedures and is responsible for coordinating and delivering responses to correspondence and agency requests, contributing to effective and efficient service delivery that supports Department and Government commitments.

This dynamic role will see you engage with senior stakeholders in Government, prepare, manage and review the provision of high-level communications and correspondence including budget estimates, briefs, cabinet submissions, complex customer interactions and informal advice ensuring compliance with established standards and branding requirements.

For more information read the full Role Description: Customer and Executive Services Lead

**What you will bring to the role**
- Experience in analysing complex information as well as providing timely and accurate advice and support.
- High level of organisational skills with the ability to streamline processes, plan, co-ordinate and implement actions
- Superior verbal and written communication skills applied to influence and persuade, including th**o**rough drafting correspondence and reports, and highly effective stakeholder and customer service management skills.
- Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.
- Maintains meticulous attention to detail amidst high-volume workloads, ensuring accuracy and precision in all tasks and deliverables

**Essential Requirements**
- Tertiary qualifications in law, communications, public policy, political science or other relevant discipline and/or equivalent relevant experience

**About us**

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

**Join us

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