Administrator/ 4g Transition

1 week ago


Brisbane, Australia WorkPac Group Full time

$40 per hour rates

Flexible work hours

Temp to perm opportunity
About the Client
On e of Australia ' s original provider of 24 hours a day, 7 days a week alarm systems. Trading in Australia for over 40 years o ur client works with one of the best-known providers of security solutions protecting people, property, and assets around the world. For over 200 years, our mission has been to make your world a safer place by protecting our customers with essential systems, equipment, and services.

What you will be doing
Assisting the team to help transition the existing 3G systems over to the new 4G network to provide around the clock personal safety and security. Helping to allocate an in home appointment time that suits the user to phase out the older models and install the newer up-to-date 4G unit.

**Your role will include**:
Booking in appointments for technicians to install the units.

Obtain and evaluate all relevant information to handle inquiries and complaints, perform customer verifications to maintain data as requested by the business.

Respond to customers enquiries and ensuring customer satisfaction and resolution.

Liaise with other staff to identify any delays and communicate changes to customers.

Maintain a reputation for caring and professional service to clients and their associated contacts.

Any error found in data entry or any other area to be resolved, logged, or reported to the appropriate department.

Maintain confidentiality of client data

Carry out additional duties as directed by the 4G Program Team Leader, 4G Migration Program Manager

**What you will need**:
High levels of customer service

Computer proficiency

Experience in administration

Experience working with Mastermind / Salesforce or Pronto based systems (preferred)

Reliable transport

**About WorkPac**:
Darcy - Recruitment Coordinator
Phone-07 3715 2085
Job Reference-BSINDJ2024125729



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