General Manager Service Delivery

7 days ago


Hobart, Australia Davidson Group Services Full time

Strategic role driving customer, safety and business outcomes
- Leadership of a large operational workforce across Tasmania
- Based in either Hobart, Launceston, or Devonport

TasWater is Tasmania’s sole water and sewerage provider and a major employer with high impacts on the economy, environment, and wellbeing of the state. We deliver essential services to more than 460,000 customers - 24 hours a day, 7 days a week, 365 days a year. Employing more than 960 staff, we are a values-driven organisation striving to achieve the vision of “being trusted, respected and making a positive difference in Tasmania”. As we enter our second decade of delivering for Tasmanians, we have increased our focus on customer and environmental outcomes and developing our workforce for the future. This is an exciting opportunity for a General Manager Service Delivery to join the team and contribute to the overall success of the organisation.

Reporting to the Chief Executive Officer, the General Manager Service Delivery will be responsible for developing and implementing strategic plans to enhance service delivery, aligning them with overall business objectives and customer expectations. Overseeing the end-to-end service delivery process, including production and treatment, field services, maintenance, you will be responsible for timely and efficient delivery of services respond and rectify customer and system faults within best practice service response timeframes. You will identify opportunities to drive improvements to optimise customer satisfaction and operational efficiency while ensuring the safety of the TasWater teams.

Leading a large workforce of 400+ employees located throughout Tasmania, you will provide leadership and guidance to the service delivery team, fostering a culture of collaboration, accountability, and high performance where workplace health and safety is its number one priority.

For further information, please download the PD here (copy and paste into your browser): x

Please note this role can be based at either Hobart, Launceston, or Devonport.

To apply, please upload your CV. For any questions not outlined in the PD or a confidential discussion, please contact Seamus Scanlon on 0455 118 868 or Elena Ryan on 0422 584 231.



  • Hobart, Tasmania, Australia Davidson Group Services Full time

    Strategic role driving customer, safety and business outcomes Leadership of a large operational workforce across Tasmania Based in either Hobart, Launceston, or DevonportTasWater is Tasmania's sole water and sewerage provider and a major employer with high impacts on the economy, environment, and wellbeing of the state. We deliver essential services to more...


  • Hobart, Australia Tasmanian Government Full time

    Homes Tasmania Homes Tasmania HT - Information & Technology Mgmt Servs Applications must be submitted by Sunday 25 February, 2024 11:55 PM **Position details**: **Applications close**: - Sunday 25 February, 2024 11:55 PM AEST**Award/Classification**: - Health and Human Services (Tasmanian State Service) Award, General Stream, Band 7**Employment...


  • Hobart, Australia Tasmanian Government Full time

    Homes Tasmania Homes Tasmania HT - Information & Technology Mgmt Servs Applications must be submitted by Sunday 25 February, 2024 11:55 PM **Position details**: **Applications close**: - Sunday 25 February, 2024 11:55 PM AEST**Award/Classification**: - Health and Human Services (Tasmanian State Service) Award, General Stream, Band 7**Employment...


  • Hobart, Tasmania, Australia Tasmanian Government Full time

    Homes TasmaniaHomes TasmaniaHT - Information & Technology Mgmt ServsApplications must be submitted by Sunday 25 February, :55 PMPosition details:Applications close: Sunday 25 February, :55 PM AESTAward/Classification:Health and Human Services (Tasmanian State Service) Award, General Stream, Band 7Employment type: Full TimeRegion: StatewideLocation: 5/22...


  • Hobart, Australia UM for Australian Taxation Office Full time

    **About the role** As a Service Delivery Manager, you’ll drive a diverse and large-scale operational workforce to achieve key corporate and business objectives. **Your duties** - Drive the delivery of all priorities within your work area - Influence the design and development of strategies and initiatives - Inspire a culture of innovation and continuous...


  • Hobart, Australia Tasmanian Government Full time

    Department of Premier and Cabinet Corporate and Government Services Service Tasmania Applications must be submitted by Sunday 14 April, 2024 11:55 PM **Position details**: **Applications close**: - Sunday 14 April, 2024 11:55 PM AEST**Award/Classification**: - Tasmanian State Service Award - General Stream Band 6**Salary**: - $105,921.00 to...

  • General Manager

    2 weeks ago


    Hobart, Tasmania, Australia Wellington Park Management Trust Full time

    General/Business Unit Manager (CEO & General Management) Full time $130 K – $150 K + super + private use of vehicle The Wellington Park Management Trust is the statutory management authority for Wellington Park in southern Tasmania.Wellington Park is an 18,011 ha reserve bordering Greater Hobart, and includes the iconic kunanyi / Mount Wellington,...

  • General Manager

    2 weeks ago


    Hobart, Tasmania, Australia Wellington Park Management Trust Full time

    General/Business Unit Manager (CEO & General Management) Full time $130K – $150K + super + private use of vehicle The Wellington Park Management Trust is the statutory management authority for Wellington Park in southern Tasmania. Wellington Park is an 18,011 ha reserve bordering Greater Hobart, and includes the iconic kunanyi / Mount Wellington,...

  • Delivery Manager

    2 weeks ago


    Hobart, Tasmania, Australia Hydro-electric Corporation Full time

    Apply now Job no: Work type: Permanent Full time Location: Hobart, Trevallyn Categories: Engineering & Technical Manage the delivery of key Capital Projects to ensure the sustainable future of Hydro Tasmania's renewable generation assets.Leading the development and delivery of major, non-routine works, to quality, on time and on budget.Work with some of our...


  • Hobart, Tasmania, Australia University of Tasmania Full time

    Job no: 498545Work type: Full timeLocation: HobartCategories: Administration, Community & EngagementService Delivery Officer Full time, Ongoing Based in Hobart Do you have an eye for detail and solutions focused work ethic?The OpportunityThe Service Delivery Officer will be responsible for enhancing the student and staff experience by supporting a range of...

  • Delivery Manager

    3 days ago


    Hobart, Australia HAYS Full time

    Permanent Delivery Manager role based in Hobart suburbs **Your new company** Our client is a well established organisation looking for an experienced Delivery Manager to deliver a suite of digital products. In this role, you will deliver operational digital solutions that are critical to the success of their customers and the enterprise. **Your new...

  • General Manager

    4 weeks ago


    Hobart, Australia Metro Tasmania Full time

    **Applications for this position close on 21 August, 2023**: Reporting directly to the Chief Executive Officer and Chair of the Board, the General Manager Corporate Services and Company Secretary will lead the Corporate Services division by providing high level strategic and operational oversight and advice relating to functional areas including: -...


  • Hobart, Australia Wellways Australia Limited Full time

    Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from...


  • Hobart, Tasmania, Australia University of Tasmania Full time

    Job no: 498758Work type: Full timeLocation: HobartCategories: Management, Information TechnologyTechnical Delivery Manager Full time, ongoing position Based in Hobart Responsible for the successful management and subsequent delivery of nominated projects in IT Services.We are seeking to appoint a Technical Delivery Manager in IT Services as part of the...

  • General Manager

    2 weeks ago


    Hobart, Tasmania, Australia Stornoway Full time

    General/Business Unit Manager (CEO & General Management) The General Manager - Roads is responsible for all Stornoway Road Maintenance Operations in Tasmania.Stornoway holds long term road maintenance contracts with the Department of State Growth, Hydro Tasmania and Tas Water.This division of Stornoway engages 140 people, with operational hubs throughout...

  • General Manager

    2 weeks ago


    Hobart, Tasmania, Australia Metro Tasmania Full time

    Applications for this position close on 21 August, 2023:Reporting directly to the Chief Executive Officer and Chair of the Board, the General Manager Corporate Services and Company Secretary will lead the Corporate Services division by providing high level strategic and operational oversight and advice relating to functional areas including:Communications...

  • General Manager

    4 weeks ago


    Hobart, Australia Calvary Full time

    General Manager - Hobart Hospitals Senior Leadership position, managing Calvary’s private hospitals in Hobart Make the change and move to Hobart, known for its friendly and welcoming community; relocation package available Get ahead with salary packaging, benefits and professional development in a supportive team environment About the role We are...

  • General Manager

    1 day ago


    Hobart, Australia Calvary Full time

    General Manager - Hobart Hospitals Senior Leadership position, managing Calvary’s private hospitals in Hobart Make the change and move to Hobart, known for its friendly and welcoming community; relocation package available Get ahead with salary packaging, benefits and professional development in a supportive team environment About the role We are...


  • Hobart, Tasmania, Australia Wrest Point Hobart Hotel Full time

    Job no: 501830- Work type: Full time- Location: Hobart- Function: Information TechnologyFederal Group is a family-owned business with over 2500 employees across a range of industry leading brands. These include Hospitality and Tourism, Retail, Sensitive Freight as well as Gaming Technology.We are on a journey to transforming our information technology...

  • General Manager

    2 weeks ago


    Hobart, Australia Accor Apartments & Realty Full time

    You will find Mantra One Sandy Bay Road ideally situated in the heart of Hobart, placing you in close proximity to all the city has to offer. The boutique property offers a selection of spacious and refurbished self-contained studio-style hotel rooms, as well as one and two bedroom apartments. There are many ways to embrace Hobart on your days off. Immerse...