Field Service Technical Trainer

2 months ago

Sydney, Australia Markforged Full time

Markforged (NYSE: MKFG) is reinventing the $1 trillion+ worldwide manufacturing industry so that engineers can build anything they imagine while reducing environmental impact. With the market's most robust 3D printing hardware, software and material solution, a world-class team, great customers and abundant capital, we're well placed to continue our growth and innovation.

We are looking for an engaging, dynamic, and driven individual to join our Customer Solutions team and to drive high level technical training and field service to our Value Added Reseller community. As a technical trainer and support engineer, you will be responsible for Field ServiceTraining and Customer Support and for the APAC region at Markforged.

This role complements the sales team to provide a full range of solutions and services to our customers and partners. You will provide training, investigate and provide solutions to help solve customer problems, both remotely and in the field.

**What will you own**:

- Provide technical training and support to our Reseller Partners
- Oversee and assist with 3D Printer Installations at Customer Sites
- Mentor, evaluate, and certify the skills of the Reseller Installers for future solo work
- Attending meetings and trainings to maintain familiarity with current product
- Provide follow-up support and engagement for Resellers you have engaged with
- Update installation and troubleshooting documentation
- 30%-60% Travel depending on training schedule
- Any other duties as reasonably required

**What you have**:

- Experience providing training in a technical environment, either onsite setup training or in a classroom
- Experience providing technical support for Additive manufacturing equipment
- Active passport
- Proven experience with Electronic Diagram literacy and diagnostics
- Ability to multitask and work under pressure at times to meet deadlines
- CRM experience Salesforce, Slack, Jira, Confluence is preferred
- Customer service experience
- Ability to work in a team-focused, deadline-driven environment
- Strong project management skills with the ability to juggle multiple projects, organise and prioritise, and respond quickly to changes
- Understanding of and enthusiasm for working across multiple cultures and time zones
- Self driven, with the ability to take ownership of support cases while working within a team
- Excellent communication and analytical skills
- Excellent spoken and written English. Fluency in other languages is a plus

LI-remote

LI-fulltime

**Why Markforged?**
- Help us reinvent manufacturing._

We are reinventing manufacturing so that engineers can build anything they imagine.
- We are one team that wins together_

You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
- Perks & Benefits_

For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts
- Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee's skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
- To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes._
- #LI-CD1

  • Technical Trainer

    7 months ago

    Sydney, Australia ESV Business advice and accounting Full time

    **Introduction**: Are you an accountant with your CA wanting a career change? This opportunity will allow you to drive ESV's firm-wide training program. **Description**: ESV, a leading provider of business advice and taxation services, is currently in an exciting phase of expansion. We are actively seeking a Technical Trainer who is enthusiastic about...

  • Technical Trainer

    6 months ago

    Sydney, Australia ING Group Full time

    Technical Trainer We have an exciting opportunity available for someone looking to take the next step in their career with a **14 month secondment** as a Technical Trainer within our Contact Centre. In this role, you'll partner with the business to deliver learning solutions to our Contact Centre team regarding products, process, procedures, and systems....

  • Motor Assessing Technical Trainer

    7 months ago

    Sydney Western Suburbs, Australia HAYS Full time

    Huge Insurance business recruiting Motor Assessors trainers for role based in Sydney **Your new company** A chance to be a part of a huge international insurance business with a presence across Australia. This is a great opportunity for someone to progress their career within the auto industry by moving into a Motor Assessing technical trainer role. You...

  • ServiceNow Trainer and Technical Consultant

    4 weeks ago

    Sydney, New South Wales, Australia AC3 Australia Full time

    About the RoleThis is a 6-month contract opportunity as a ServiceNow Trainer/Technical Business Analyst with high chances of extension and ongoing work.As a ServiceNow Elite partner, we are seeking a couple of technical trainers/business analysts with strong knowledge of the platform to work onsite at one of our customers' locations near Parramatta, NSW.Key...

  • Technical Trainer- Sydney

    3 months ago

    Sydney, Australia Ford Motor Company Full time

    **What you'll do...** As a Technical Trainer based in Sydney you will be responsible for delivering Curriculum training, New Model Training (NMT), and Performance Improvement training to Ford Technicians across our Dealership network. You will assist Dealers with Technical Training Plans for Technicians, help review technical training and course materials,...

  • Technical Field Service Professional

    4 weeks ago

    Sydney, New South Wales, Australia Schneider Electric Full time

    About Schneider ElectricSchneider Electric, a global leader in energy management and automation, empowers all to make the most of our energy and resources. Our mission is to be the trusted partner in Sustainability and Efficiency, bridging progress and sustainability for all.The OpportunityWe are seeking an experienced Technical Field Service Professional to...

  • Technical Field and Service Representative

    1 month ago

    Sydney, Australia Manpower Full time

    Technical Field and Service RepresentativeLocation: Based in NSW Location Flexible | Full-Time Are you a hands-on problem solver with a knack for technical systems and customer service? Join a global company as a Technical Field and Service Representative and play a key role in delivering exceptional support and service to customers in NSW. What You'll...

  • Technical Trainer- Sydney

    3 months ago

    Sydney, Australia Ford Motor Company Full time

    What you'll do... As a Technical Trainer based in Sydney you will be responsible for delivering Curriculum training, New Model Training (NMT), and Performance Improvement training to Ford Technicians across our Dealership network. You will assist Dealers with Technical Training Plans for Technicians, help review technical training and course materials,...

  • Technical Field Services Manager

    4 months ago

    Sydney, Australia Interface, Inc. Full time

    Technical Field Services Manager - Sydney, Australia Why us? Joining the Sales team at Interface in Sydney, Australia is an incredible opportunity to harness your current knowledge while acquiring new skills in a dynamic, client-facing role. You’ll play a direct role in our growth, thrive in a supportive environment, and engage with customers to provide...

  • Trainer and Assessor Community Services

    6 months ago

    Sydney, Australia ALG Full time

    **About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. *** **About the role** We are currently seeking **Community Service Trainers and Assessors** to join our team in **Sydney**. We have...

  • Taxation Expertise Trainer

    4 weeks ago

    Sydney, New South Wales, Australia Bluefin Resources Full time

    Company Overview">Bluefin Resources is a dynamic and innovative company that specializes in providing expert tax knowledge to professionals in the field. Our team is passionate about sharing their expertise and staying up-to-date with the latest tax legislation and technical updates.">About the Role">We are seeking an experienced Tax Trainer to join our team...

  • Merchandising Assistant

    7 months ago

    Sydney, Australia Clemenger Field Marketing Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the Clemenger Group. With our two market-leading brands, **Creative Activation **and** Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing. **Clemenger...

  • Trainer and Assessor Ecec

    4 months ago

    Sydney, Australia ALG Full time

    **About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. **About the role** We are currently seeking an **ECEC Trainer and Assessor** to join our team in **Sydney**. Due to the growing demands...

  • Trainer and Assessor Ecec

    3 weeks ago

    Sydney, Australia ALG Full time

    **About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. **About the role** We are currently seeking an **ECEC Trainer and Assessor** to join our team in **Sydney**. Due to the growing demands...

  • Trainer and Assessor Ecec

    7 months ago

    Sydney, Australia ALG Full time

    **About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. **About the role** We are currently seeking an **ECEC Trainer and Assessor** to join our team in **Sydney**. Due to the growing demands...

  • Ict Technical Trainer

    2 months ago

    Sydney, Australia NSW Department of Communities and Justice Full time

    Division: Crown Solicitor's Office- Location: Sydney, NSW, AU, 2000- Req ID: 70988**ICT Technical Trainer** - Be a part of dynamic public sector team driving innovation and efficiency for the legal industry - Flexible working arrangements + annual leave 20 days + additional flex leave (up to 18 days per year) - Ongoing role based in the Sydney CBD (Martin...

  • Ict Technical Trainer

    2 months ago

    Sydney, Australia NSW Crown Solicitor's Office Full time

    **ICT Technical Trainer** - Be a part of dynamic public sector team driving innovation and efficiency for the legal industry - Flexible working arrangements + annual leave 20 days + additional flex leave (up to 18 days per year) - Ongoing role based in the Sydney CBD (Martin Place) **Salary Classification**: Clerk Grade 7/8 **Employment Status**: Ongoing,...

  • Instore Field Retail Trainer

    6 months ago

    Sydney, Australia Retailworld Resourcing Full time

    Australian Owned Furniture Brand | Self-Autonomous Role - Inspiring & Collaborative Leadership Team | People Focused - Travel Across NSW Store Portfolio | Sales Training Background Req. **About Your New Role & Employer**: We are seeking an experienced Instore Field Trainer for a premium furniture brand with plenty of stores across Australia. You will play...

  • Field Technical Specialist

    7 months ago

    Sydney, Australia Abbott Laboratories Full time

    An exciting opportunity has arisen for an experienced, enthusiastic and passionate **Field Technical Specialist **to support our **Cardiac Rhythm Management (CRM).** **This is a Sydney based role.** Reporting to the Field Technical Services Area Manager, this position is responsible for providing the technical expertise and support to clinicians and the...

  • Trainer and Assessor in Diploma of Community

    6 months ago

    Sydney, Australia Times Education Full time

    **Diploma of Community Services** Times Education prides itself in providing its students with the utmost academic courses, ranging from Marketing, Leadership and Management, IT, Hospitality, Cooker, Business, Travel and Tourism, and Accounting. - **About the Role**:_ Sydney based, we are seeking Trainers/Assessors to join our team in our **Diploma of...