Analyst - Customer Probity

5 months ago

Perth, Australia Crown Perth Full time

At Crown, our overall success is achieved through a combined team effort, therefore we strive to provide opportunities for our employees to learn, grow and thrive in a positive and supportive work environment which embraces diversity and inclusiveness. It is expected that employees always demonstrate company core values and consistently create an environment where behaviours demonstrate each value with respective colleagues and customers.

The Analyst - Customer Probity will support Crown Resorts Customer Onboarding Team, providing accurate advice for the customer to be granted access to gaming areas at our Crown Properties. They must ensure this is completed in line with Crown’s Legislative, Regulatory and Compliance framework, as well as maintaining accurate records and reporting of these activities.

The Analyst - Customer Probity is required to access multiple Crown systems and dashboards, also liaising with various stakeholders within the Crown Group, to make an informed and accurate decision on a patron. Where an adverse finding occurs and the patron is not granted access, to escalate and assist in the investigation of the case through to a cleared/not cleared to proceed result.

**Please note this is a 12 month fixed term contract.
**Key Responsibilities will include but not limited to**:

- Perform Customer Probity activities to ensure that they are compliant with relevant policies and procedures
- Demonstrate a strong understanding of relevant compliance and legislation relating to customer processes (e.g. AML/CTF, KYC, and Privacy etc.)
- Maintain accurate records and reporting
- Ability to work a rotating shift to ensure 24 hour/7 day operations

**To be successful, you will need to demonstrate the following**:

- Experience in performing CDD, Probity and/or ECDD processes
- Experience in making informed decisions when faced with complex situations
- Research and analytical skills with strong attention to detail
- Strong verbal and written communication skills
- Exceptional probity and credit clearance, and ability to obtain and maintain appropriate Casino Employee Licences

**What we offer you**:

- This is a full time position with opportunities for future development. Crown Perth provides free parking and free meals at our staff restaurant The Hive. Crown Perth staff have access to attractive discounts and benefits across the Perth, Melbourne and Sydney properties.

LI-CP #LI-HybriOur Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. d

**Primary Location***: Perth

**Position Status***: Full Time

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