Counter Services Coordinator

2 weeks ago

Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

Location: Melbourne | CBD

Job type: Full time / 30 April 2024 - 30 June 2025

Organisation: Victorian Civil and Administrative Tribunal (VCAT)

**Salary**: $74,580 - $90,558

Occupation: Administration/Secretarial

Reference: VG/VT2341B

Central location at VCAT's LaTrobe Street venue in Melbourne, CBD- Supportive management team
- Comprehensive training provided
- Oversee the Service Counter within VCAT’s Human Rights Division
- Support VCAT users who have diverse and unique needs
- Make the role your own - this is highly autonomous role**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

**About the Role**

This role reports to the Service Leader within the Service Delivery Group (SDG).

Stakeholders are varied and may be represented persons, administrators, guardians, support services as well as VCAT members and staff.

The Counter Coordinator is tasked with answering enquiries received at the counter, facilitating activities necessary for the efficient running of hearings, and undertaking some administrative tasks.

Support users to the VCAT venue who have diverse and unique needs. Provide procedural and process advice relating to participating in VCAT matters and help them navigate through their VCAT experience.

Act as a primary point of contact and refer to other areas of the business where necessary to resolve issues raised relating VCAT matters.

**About You**
- Experience in a customer service environment supporting challenging and vulnerable people
- Juggling priorities to support multiple stakeholders
- Low level technology support will be required
- Experience supporting people living with a disability is highly desirable
- Ability to develop strong relationships with professional stakeholders
- Knowledge of the VCAT Act and associated legislation is highly desirable, but not essential.
- Experience dealing with sensitive situations
- The ability to demonstrate empathy

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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