Insurance Specialist

6 months ago

Perth, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Consulting customers regarding their general insurance sales, service & retention needs.

Insurance Specialist
- Utilise your customer service skills to embark on a rewarding career with us at QBE
- Multiple permanent full time & part time positions based in Perth, WA
- Competitive salary + bonus + employee benefits including flexible working arrangements
- Minimal experience required - Full training + ongoing support provided

The opportunity

Due to growth we have multiple opportunities available to join our Consumer team as an Insurance Specialist, based in our office in Perth. You’ll be the voice and first point of contact for QBE; supporting a diverse mix of partners and customers across a range of insurance queries and solutions.

Based in a call centre environment this entry level role will suit someone who is keen to learn, loves working with customers and is looking to start, or enhance a career in insurance. At QBE we are focused on supporting our team members to reach their full potential and provide 4-6 weeks full time training on commencement, with ongoing support from Senior and Specialised Leaders.

Your new role

A day in the role might look a bit like this..
- Sell QBE products and services by delivering excellent customer service and fostering great relationships with customers via inbound calls
- Deliver exceptional customer service to our customers and partners by responding to inbound queries, on average 30-50 calls per day
- Learn about our insurance portfolios and various partnerships to build and maintain strong relationships with diverse internal and external stakeholders
- Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines

We have Full time and Part time opportunities available and offer a hybrid working model. Full time employees work 36.25 hours across a 5-day rotating roster between 8am-8pm Monday - Friday. Part time employees work a minimum of 21.75 hours across a 3-day rotating roster, with the flexibility to choose to work Tuesday to Friday. At this stage Saturdays are not required, however this may change in the future.

About you

To be successful in this role, you will enjoy working in a fast-paced customer facing environment, where you will be learning and developing from day 1. Previous experience in a customer service or sales role will be an advantage. You will also have
- An engaging and courteous phone manner with the ability to type and talk at the same time
- Outstanding communication skills with a positive, can-do attitude and a passion for customer service
- Strong computer and numeracy skills with the ability to pick up new systems quickly
- Resilience with the ability to maintain a calm demeanour in a fast-paced dynamic environment
- The ability to build rapport and provide timely solutions and recommendations with diverse customers
- Exceptional attention to detail with the ability to multitask and prioritise work accordingly
- The ability to work both independently and as part of a collaborative and supportive team

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognise

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