Inbound Sales Team Member

2 weeks ago


Brisbane, Australia TSA Group Full time

**Company Description** Inbound Sales Team Member Opportunity**

We have an exciting opportunity for team members from Telstra service to move to our **SALES space**

**We are looking for a total of 30 team members, to come join Telstra Inbound Sales**.
- 15 X Team Member’s in our SA Site, 30 Pirie street
- 15 X Team Members to join our QLD site, 69 Ann street

**What’s on offer?**
- ** Uncapped Commissions**: You perform
- we pay, earning fortnightly commissions on top of your base salary. On track earnings can have you earning over $80, 000 per year
- ** WFH Options**: After you've practiced what we teach, you can work from home 2 days per week

**What your role will look like in SALES**

In addition to providing excellent customer service, you will be required to complete a holistic discovery with customers to upsell and cross sell Telstra products and services most compatible with the customers’ requirements.

**You will be responsible for the maintenance and delivery of**:

- Receiving incoming calls from Telstra and non-Telstra customers
- Completing a full-house discovery to cross-sell Telstra products and services
- Resolving customer complaints and converting the call in to a sales conversation
- Deliver a great Customer Experience on every contact, regardless of the contact outcome.
- Be always courteous and respectful to customers.
- Adhere to the schedule roster and manage AHT and ACW.
- Adhere to all elements of TSA’s Compliance and Coaching Checklist
- Adhere to all TSA and Telstra guidelines, processes and procedures

**About you**:

- Excellent customer service skills and a genuine desire to go above and beyond to create a great experience
- Enthusiastic and flexible team player
- Self-motivated to meet and exceed targets
- Show a willingness to participate in group meetings and positively contribute to team culture
- Confident in navigating through multiple systems at one time.
- You can confidently handle and resolve customer complaints
- Ability to confidently overcome customer objections
- Experience dealing with a diverse customer base and handling difficult conversations

**If you’re a highly motivated and people focused individual with a desire to succeed, we want to hear from you**

**If you are interested in the position, please submit your EOI via the link below, with your answers to the below questions**:

- ** Please provide your Team Leader’s name and your TSA number**

**If you have any questions, there will be info sessions held across both sites on Thursday 20th June**

**Please advise your leader so they can arrange your coding**:

- **BRISBANE - 20/06/2024 at 1:30 pm hosted by Tarren, Matt, Lilly & Nicole - MEETING LINK**:Join the meeting now**:

- ** Adelaide - 20/06/2024 at hosted by Swati & Ashmeet

Regards,

Talent Acquisition Team

**Additional Information** Want to know more? Check out our social media pages**:

- Instagram: tsa_group_



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