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Inbound Customer Service Consultant
2 weeks ago
Entry level call centre role | Permanent FT | Brisbane CBD | WFH after training | 31 March Start | 13% super
**Your new company**
***
Join Australia's largest Insurance organisation today
This leading Insurance company based in Brisbane CBD are looking to recruit multiple Inbound Sales experts to join their team. The company offers numerous opportunities to develop and grow your skills because of their comprehensive training, inclusive company culture and supportive leadership. They have a strong focus on flexible working and so that all employees can achieve their desired work - life balance.
**Your new role**
***
In this role, you will be responsible for handling a high volume of inbound calls to assist with the growth and retention of new and existing customers. You will be the first point of contact for customers, working in a fast-paced environment and interacting with various people to assist customers with their insurance needs.
This is a great entry-level position into the insurance industry, with great career development opportunities and employee benefits and discounts.
**What you'll need to succeed**
***
- You will demonstrate strong customer service skills
- Ability to manage high volume inbound calls and work to KPIs
- Have excellent interpersonal and communication skills to effectively manage all cases received over the phone
- Demonstrate the ability to work well in a team
- Be able to navigate multiple computer systems and software
- Be able to manage complaints
- Possess a initiative, resilient, courageous attitude, with the ability to problem solve
**What you'll get in return***
- 13% super and other company benefits
- Comprehensive training provided around product and processes
- Mentoring and ongoing development
- Fun, vibrant, team oriented work environment
**What you need to do now**
***
**LHS 297508** #2751947
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