Workplace Coordinator

6 months ago

Melbourne, Australia Hub Australia Full time

Immerse yourself in a vibrant and dynamic team atmosphere
- Certified Great Place to Work organisation
- Comprehensive wellness & lifestyle package

**Hub Australia** provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 3500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**Our mission? Provide premium workspaces and exceptional customer experiences.**

Welcome to a workspace where sophistication meets functionality, where members transform into valued guests. Here, they are privy to a suite of services, including world-class concierge, deluxe business centres, and beautiful relaxation spaces.

**As Workplace Coordinator,** you’ll be the curator of an exceptional community driven atmosphere. Throughout the day, you’ll take the lead in ensuring our spaces are pristinely presented and functional to the highest standards. You’ll embrace any and all opportunities to assist tenants with their requirements, ensuring that their working experiences are unforgettable.

If you're passionate about service and keen to bring your unique flair to an innovative workspace, we want to hear from you

**What your day to day will look like**:
**_Seamless Functionality_**
- You’ll quickly become a true asset to our members, keeping amenities resplendently functional.
- Your keen eye for detail will expeditiously spot any areas for improvement, aptly communicating any maintenance requests with the appropriate stakeholders.
- You’ll be on the forefront of building security, allocating appropriate access to accommodate tenants requirements.
- As we welcome new members, you will work alongside them synergistically to ensure their space not only meets their requirements but exceeds them beyond expectations.
- Our spaces will be abundant with an array of lavish offerings, that you will track and order regularly.

**_Everlasting Support and Guidance_**
- Throughout the day, you’ll lend yourself to assisting members with their tech and IT requirements.
- You’ll embrace all opportunities to expand your skill set in areas you believe will be valuable to our tenants, staying on top of trends within the scope of workplace functionality.
- Staying on top of maintenance timelines, you’ll effectively communicate potential disruptions or inconveniences to tenants whilst coordinating contractors and supplying regular updates to the facilities team.
- Overseeing the ticketing system for venue requirements, you will proactively manage the logging and escalation of projects whilst seamlessly liaising with those impacted and involved.
- Effectively communicating with the Clubhouse Lead, you’ll help foster a functional and dynamic team focussed mentality.
- You have a natural knack for problem solving, specifically within the scope of facility functionality and tech usability.
- You’ve obtained at least 2 years of experience in a high-end customer service environment.
- You genuinely enjoy managing client relationships and strive to infuse warmth into every interaction. Your interpersonal skills shine bright in every conversation.
- The ability to maintain your poise in a fast-paced environment is a must. You can handle pressure with grace and continue to deliver gold standard service.
- Your polished written and verbal communication skills ensure clarity and effective interactions.
- Strong time management skills and a keen eye for detail are crucial.
- A passion and understanding of our product, services and brand differentiators

**The perks of working with Hub**:

- Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
- Join ranks with some of Australia's top organisations, certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
- Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund
- Expand your skillset and career trajectory with our personalised training and professional development offerings
- Support to make a social and environmental impact with paid volunteer leave each year

**Embrace the Opportunity**

Take the chance to be an integral part of co-working community in Melbourne. Together, we will push the envelope of exceptional workspace experiences. We invite you to apply

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