Intake Officer- Casual

3 weeks ago

Adelaide, Australia Medibank Full time

Wellbeing SA’s My Home Hospital program bought to you by Calvary and Medibank in an exciting joint venture to deliver and grow one of Australians largest hospital from home programs. Through the support of the South Australian Government, Wellbeing SA’s My Home Hospital’s vision is to provide better healthcare outcomes for all our patients in a way that best suits their needs. With the help of a dedicated and highly skilled team, we aim to deliver a higher proportion of acute hospital care in the comfort of patient’s homes providing them greater comfort, experience and choice.

**About us**

The Calvary Amplar Health Joint Venture (CAHJV) which delivers SA Health’s My Home Hospital service, has become one of the first standalone virtual hospitals delivering acute care to be nationally accredited to the National Safety and Quality Health Service (NSQHS) Standards.

To date, the Calvary Amplar Health Joint Venture has successfully delivered care to over 210,000 patients nationally. Through this achievement, we have showcased remarkable levels of patient experience, notable decreases in emergency department visits & significant cost savings for funders.

Our joint venture specialises in delivering acute hospital-level services to patients in their homes. In collaboration with funders, we develop cutting-edge programs powered by clinical expertise and technology, all designed to relieve health system pressures and enable greater access to healthcare.

**The Opportunity**

As a casual Intake Officer joining My Home Hospital, you will work closely with our clinical team, service providers, clients, and families to ensure that all client care and service requirements/issues are acted on. This role will be a mixture of administrative and telephone support. The three shifts you will be rostered to work is 7am to 3pm, 10am to 6pm & 2pm to 10pm across a 7-day roster.

**You will impact by**
- Act as the first point of customer contact and response for new and existing clients and families, referrer enquiries, general phone enquiries and service enquiries.
- Receive, document and escalate concerns raised by clients, referrers, providers or other stakeholders for timely follow up action.
- Ensure referrer, client and provider database is up
- to date with client
- Deal promptly with queries
- Process referrals provided by Local Health Networks (LHN’s), Hospitals, General Practitioners (GP), Nurse Practitioners (NP) and Residential Aged Care Facilities (RACF) and update relevant systems and provide responses within expected timeframes/KPI’s.
- Other administrative duties relating to client service delivery or VCC activity as requested.

**About You**

You will have previous administration and customer service experience preferably within a health care environment. From this, you will have gained strong Microsoft word skills, good attention to detail and be highly organised. We are searching for someone who is a team player and has an adaptable and flexible approach to their work.

You thrive in being proactive and using your initiative to seek solutions. A natural communicator, you have excellent stakeholder management skills and build relationships with ease. Previous experience in intake or customer service roles within health would be highly desirable.

This role is based in Eastwood, Adelaide. Successful applicants are required to have proficient IT skills and able to work in a fast-paced patient focused virtual hospital.

**What's next?**

If you have the skills and experience we are after, we will be in contact shortly.

We value the knowledge and contribution of Aboriginal and Torres Strait Islanders and are working hard to create an inclusive workplace and develop Indigenous careers. We're also committed to supporting better accessibility for our people. If we call you to discuss this role, you'll also get the opportunity to chat about any adjustments that will allow you to be your best in the role.

**To start small and impact bigger.

  • Intake Officer

    7 months ago

    Adelaide, Australia Medibank Full time

    Wellbeing SA’s My Home Hospital program bought to you by Calvary and Amplar Health in an exciting joint venture to deliver and grow one of Australians largest hospital from home programs. Through the support of the South Australian Government, Wellbeing SA’s My Home Hospital’s vision is to provide better healthcare outcomes for all our patients in a...

  • Aso3 Intake and Assessment Officer

    3 weeks ago

    Adelaide, Australia SA Government -EDUCATION STANDARDS BOARD Full time

    **Education Standards Board** **Job reference**: 639097 **Location**: 5000 - ADELAIDE BC **Job status**: Short Term Contract **Eligibility**: Open to Everyone **Role highlights** - Work with a dynamic and enthusiastic team - Support achievement of the agency’s goals and objectives - Convenient CBD location **The role** We are seeking a passionate and...

  • Intake Officer

    1 month ago

    Greater Adelaide SA, Australia Calvary Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Communicating and onboarding new home care package clients About the role This is a new and exciting potion for Calvary Home Care Adelaide, you will be working directly with the...

  • Intake Support Officer

    2 months ago

    Greater Adelaide SA, Australia AnglicareSA Full time

    Full-time, permanent role - Monday to Friday - Office hours - Based in Playford with some travel across Adelaide Metro as required - Be part of a positive and well-connected multidisciplinary team who are focused on making a difference within the community **Who are we looking for?** This is an exciting opportunity to make a difference within the community...

  • Intake Officer

    1 month ago

    Adelaide, Australia Calvary Care Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Communicating and onboarding new home care package clients About the role This is a new and exciting potion for Calvary Home Care Adelaide, you will be working directly with...

  • Office Service Associate

    8 months ago

    Adelaide, Australia Intelligent Office Full time

    The Office Services Associate position is responsible for providing general clerical office support (copy, fax, hospitality, mail and intake functions) at a client site.

  • Property Administration Officer

    7 months ago

    Greater Adelaide SA, Australia HAYS Full time

    An exciting new temporary opportunity for an experienced Administration Officer. **Your new company** **Your new role** As a Property Administration Officer, your key responsibilities will include: - Coordinating all property-related matters including unit setups, intakes, lease management, and rental payments. - Providing administrative support as...

  • Service Officer

    7 months ago

    Adelaide, Australia Legal Aid NSW Full time

    Service Officer - Casual-00009E5R Are you an experienced maintenance professional? Join our friendly and vibrant team! We are currently creating a Services Officer casual pool. Casual positions available statewide! Hourly rate $33.14 to $38.03 per hour plus superannuation. Our ten sites are spread across NSW in beautiful locations, to learn...

  • Program Officer

    7 months ago

    Adelaide, Australia Legal Aid NSW Full time

    Program Officer - Casual-00008EG3 Do you love outdoor recreation and delivering programs to a variety of sport, community, and school groups? If your answer is yes, then this opportunity is for you! Casual positions available in all ten Sport and Recreation Centres (state-wide). Daily rate  starts at $301.45 per day plus superannuation. If rostered...

  • Casual Revenue Officer

    1 month ago

    Greater Adelaide SA, Australia SA Health Full time

    **Job no**: 883906 **Work type**: Casual **Location**: Adelaide Metro Southern **Categories**: Administration and Clerical, Public Health - Southern Adelaide Local Health Network - SALHN Regional Office - Corporate Services - Hourly Rate: $29.56 p/hr - $31.80 p/hr plus 25% casual loading ASO2 | Multiple Casual Vacancies with the potential for ongoing or term...

  • Customer Support Officer

    2 months ago

    Adelaide, Australia Bendigo and Adelaide Bank Full time

    “It begins at Bendigo Bank” We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that inbanking, better can be bigger, and together we’re making it happen. About the opportunity As a Customer Support Officer, you will support the business objectives of the Bank in the management of...

  • Catering Officer

    7 months ago

    Adelaide, Australia Legal Aid NSW Full time

    Catering Officer / Cook - Casual (statewide)-00008MMX Are you a Cook looking to kick start your career? Join our friendly and vibrant team! Casual positions available statewide! Hourly rate from $39.15 plus superannuation. Our ten sites are spread across NSW in beautiful locations, to learn more about our sites and facilities, check out our...

  • Customer Support Officer

    2 months ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    **“It begins at Bendigo Bank”** **We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’.** **We’re united in our belief that in** **banking, better can be bigger, and together we’re making it happen.** **About the opportunity** As a **Customer Support Officer,** you will support the business objectives of the...

  • Casual Visitor Engagement Officer

    2 months ago

    Port Adelaide, Australia SA Government -HISTORY TRUST OF SOUTH AUSTRALIA Full time

    **History Trust of South Australia** **Job reference**: 631717 **Location**: 5000 - ADELAIDE, 5015 - PORT ADELAIDE, 5234 - BIRDWOOD **Job status**: Long Term Contract **Eligibility**: Open to Everyone Have you ever wanted to work in a museum? Do you have an interest in maritime, migration or motoring history? Are you a confident public speaker? The History...

  • Administration Officer

    4 weeks ago

    Adelaide, Australia St Andrew's Hospital Full time

    Join our Team at St Andrew's Hospital - Where Every Role Makes a DifferenceAt St Andrew's Hospital, Australia's largest standalone private hospital, we offer more than just a job.  We provide a welcoming environment where your contributions truly make a difference.  Join a team that values collaboration, excellence, and a shared commitment to exceptional...

  • Administration Officer

    3 weeks ago

    Adelaide, Australia St Andrew's Hospital Full time

    Join our Team at St Andrew's Hospital - Where Every Role Makes a DifferenceAt St Andrew's Hospital, Australia's largest standalone private hospital, we offer more than just a job.  We provide a welcoming environment where your contributions truly make a difference.  Join a team that values collaboration, excellence, and a shared commitment to exceptional...

  • Administration Officer

    3 weeks ago

    Adelaide, Australia St Andrew's Hospital Full time

    Join our Team at St Andrew's Hospital - Where Every Role Makes a Difference At St Andrew's Hospital, Australia's largest standalone private hospital, we offer more than just a job.  We provide a welcoming environment where your contributions truly make a difference.  Join a team that values collaboration, excellence, and a shared commitment to exceptional...

  • Expression of Interest

    1 month ago

    Adelaide, Australia SA Water Full time

    Currently accepting expression of interest for the February 2025 intake About the job The Customer Care team at SA Water is currently accepting expressions of interest for the Customer Care Centre Officer role. This position offers multiple intakes throughout the year, providing an excellent opportunity for individuals seeking a rewarding career in...

  • Expression of Interest

    3 weeks ago

    Adelaide, Australia SA Water Full time

    Currently accepting expression of interest for the February 2025 intake About the job The Customer Care team at SA Water is currently accepting expressions of interest for the Customer Care Centre Officer role. This position offers multiple intakes throughout the year, providing an excellent opportunity for individuals seeking a rewarding career in...

  • Community Information Officer

    4 months ago

    Adelaide, Australia SA Government -DEPARTMENT OF HUMAN SERVICES Full time

    **Department of Human Services** **Job reference**: 619725 **Location**: 5000 - ADELAIDE **Job status**: Casual **Eligibility**: Open to Everyone **Role Highlights** - Convenient CBD location - Flexible working arrangements available - Vibrant, committed and supportive team **About the Business** The Office for Women works across government and community...