Intake Officer

2 weeks ago

Adelaide, Australia Medibank Full time

Wellbeing SA’s My Home Hospital program bought to you by Calvary and Amplar Health in an exciting joint venture to deliver and grow one of Australians largest hospital from home programs. Through the support of the South Australian Government, Wellbeing SA’s My Home Hospital’s vision is to provide better healthcare outcomes for all our patients in a way that best suits their needs. With the help of a dedicated and highly skilled team, we aim to deliver a higher proportion of acute hospital care in the comfort of patient’s homes providing them greater comfort, experience and choice.

**About us**

The Calvary Amplar Health Joint Venture (CAHJV) which delivers SA Health’s My Home Hospital service, has become one of the first standalone virtual hospitals delivering acute care to be nationally accredited to the National Safety and Quality Health Service (NSQHS) Standards.

To date, the Calvary Amplar Health Joint Venture has successfully delivered care to over 210,000 patients nationally. Through this achievement, we have showcased remarkable levels of patient experience, notable decreases in emergency department visits & significant cost savings for funders.

Our joint venture specialises in delivering acute hospital-level services to patients in their homes. In collaboration with funders, we develop cutting-edge programs powered by clinical expertise and technology, all designed to relieve health system pressures and enable greater access to healthcare.

**The Opportunity**

As an Intake Officer joining My Home Hospital, you will work closely with our clinical team, service providers, clients, and families to ensure that all client care and service requirements/issues are acted on. This role will be a mixture of administrative and telephone support. The three shifts you will be rostered to work is 7am to 3pm, 10am to 6pm & 2pm to 10pm across a 7-day roster. We offer both part time and full-time opportunities.

**You will impact by**
- Act as the first point of customer contact and response for new and existing clients and families, referrer enquiries, general phone enquiries and service enquiries.
- Receive, document and escalate concerns raised by clients, referrers, providers or other stakeholders for timely follow up action.
- Ensure referrer, client and provider database is up
- to date with client
- Deal promptly with queries
- Process referrals provided by Local Health Networks (LHN’s), Hospitals, General Practitioners (GP), Nurse Practitioners (NP) and Residential Aged Care Facilities (RACF) and update relevant systems and provide responses within expected timeframes/KPI’s.
- Other administrative duties relating to client service delivery or VCC activity as requested.

**About You**

You will have previous administration and customer service experience preferably within a health care environment. From this, you will have gained strong Microsoft word skills, good attention to detail and be highly organised. We are searching for someone who is a team player and has an adaptable and flexible approach to their work.

You thrive in being proactive and using your initiative to seek solutions. A natural communicator, you have excellent stakeholder management skills and build relationships with ease. Previous experience in intake or customer service roles within health would be highly desirable.

This role is based in Eastwood, Adelaide. Successful applicants are required to have proficient IT skills and able to work in a fast-paced patient focused virtual hospital.

**What's next?**

If you have the skills and experience we are after, we will be in contact shortly.

We value the knowledge and contribution of Aboriginal and Torres Strait Islanders and are working hard to create an inclusive workplace and develop Indigenous careers. We're also committed to supporting better accessibility for our people. If we call you to discuss this role, you'll also get the opportunity to chat about any adjustments that will allow you to be your best in the role.

**To start small and impact bigger.

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