Intake Support Officer

3 months ago

Greater Adelaide SA, Australia AnglicareSA Full time

Full-time, permanent role
- Monday to Friday - Office hours
- Based in Playford with some travel across Adelaide Metro as required
- Be part of a positive and well-connected multidisciplinary team who are focused on making a difference within the community

**Who are we looking for?**

This is an exciting opportunity to make a difference within the community and role model a customer focused approach across all areas of the business that supports an inclusive and diversified, friendly, positive, and engaging culture.

**What can you expect to be doing?**
- Ensure the provision of high-quality customer service, responding to all customer enquiries, listening carefully, seeking feedback with an empathetic and patient approach.
- Support the administration and onboarding of new and potential customers in an efficient and effective manner.
- You will promote wellness, reablement and positive ageing through providing accurate information to empower customers to make informed decisions.
- Work collaboratively as part of a multidisciplinary team and liaise with customers to maintain up-to-date records to monitor their care journey from enquiry to intake.
- Provide administrative support including but not limited to filing, stocktake, data entry, photocopying and scanning, postage and preparing and maintaining customer files.

**What do you need to bring?**
- Excellent communication skills, emotional intelligence, with the ability to build rapport with customers and stakeholders quickly.
- Proven problem-solving ability, able to respond with flexibility and a positive attitude.
- You are a team player able to to work collaboratively within a multi-disciplinary supportive team environment.
- Knowledge of the ageing process and other physiological and sociological determinants of health and wellbeing.
- Certificate III or equivalent in health, human services or related field or equivalent proven experience.
- Certificate IV Business Admin or equivalent proven experience.
- AnglicareSA is committed to ensuring that our workplace is safe and free from known risks to the health and safety of employees, volunteers, students, and customers. Due to the nature of our services, you will be required to provide AnglicareSA with your COVID-19 vaccination certificate during the selection process. _

**Who is AnglicareSA?**

As one of SA’s largest social services provider, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year. Our 1,800 staff and 400 volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.

We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.

**What we offer**:

- Access to our fantastic salary packaging options - increase your take home pay by decreasing the amount of tax you pay.
- Banking benefits, health care discounts, gym membership offers, paid parental leave, and much more.
- A diverse and supportive team culture who have a focus on improving lives by working collaboratively.

**How to Apply**:
You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.
- We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan._
- AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women._

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