Service Desk Analyst Traineeship

6 months ago

Greater Adelaide SA, Australia Maxima Full time

**About Maxima**:
Maxima is a leading Group Training Organisation - we manage recruitment, placement and ongoing support of trainees and apprentices on behalf of our host employers. We aim to help you kick-start your career into the job or industry of your choice, boost your employment credentials and equip you with the skills and knowledge to be able to succeed in the future.

**Your Host Employer**:
Our Host Employer provide user-friendly software and IT solutions for the Private Health Funds industry and has been making funds healthier since 1991. Today, they work with over 60% of Australia’s private health funds. As a customer-owned and values-driven organisation, the costs of IT systems, new technologies and compliance is shared across their community. Even the smallest providers enjoy a platform that’s as good as, if not better than, funds a thousand times their size.

**Benefits**:

- CBD location
- Work for a market leader with a strong 30 year history
- Earn while you learn with no study debt
- Receive a nationally recognised qualification

**The Role**:
Maxima, and our Host Employer, are looking for motivated individuals to undertake an Information Technology Traineeship working as Service Desk Analyst. There are multiple positions available located within the CBD.

These traineeship opportunities will see you working fulltime, providing efficient and effective helpdesk support to all staff and customers. With exposure to a range of IT infrastructure, systems and issues, you will have the skills and expertise to enter any domain upon completion.

Across 12-months you will be studying towards a nationally recognised** Certificate III in Information Technology**, gaining industry experience, as well as receiving continuous mentoring from a dedicated Maxima consultant.

**Duties Include**:

- Handle incoming IT related enquiries and requests from staff
- Provide tech support and troubleshooting
- Perform basic repairs and maintenance to IT equipment
- Liaise with vendors to escalate issues and maintenance
- Gather reports on ticketing and system issues
- Work with a mixture of Microsoft, Google, Android, and Apple technologies

**About You**:

- Enthusiasm for all things IT related
- Passion to deliver exceptional customer service
- High attention to detail and problem solving skills
- Displays initiative and a hardworking attitude
- Ability to prioritise tasks and juggle various deadlines

**Role Requirements**:

- Cannot have completed a Certificate III in IT or higher (e.g. Bachelor or Masters)
- Hold a National Police Check (or willing to obtain)
- Undertake a Functional Capacity Evaluation
- Driver’s licence and reliable vehicle (preferable)
- Customer service experience (desirable)

**How to Apply**:
Recent school leavers are encouraged to apply.

National Traineeship wages and conditions apply.

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