IT Service Desk Analyst

4 months ago

Greater Adelaide SA, Australia NRI Australia Full time

**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.**

**THE OPPORTUNITY**
Due to continued growth in our Managed Services (MSP) Division, we are excited to be able to offer a number of Service Desk Analysts the opportunity to dive into their new career. Learning and training on the job, completing certifications on your journey through our established Career Pathways Program and spending time outside the service desk learning from senior members.

**RESPONSIBILITIES**
- Achieve a high level of customer satisfaction through a high quality of service and accuracy in following of processes and procedures
- Correctly identifying Priority 1 and 2 incidents and act on them in relation to major Incident Management processes
- Using knowledge (own and group), remote troubleshooting tools and reference databases to resolve incidents remotely
- Keeping customers updated
- Contributing to Knowledge Management

**DESIRED EXPERIENCE**
- Demonstrated experience in a similar role or fast paced customer service environment.
- TAFE Certifications highly regarded
- Ability to multi-task under pressure
- Collaborative approach to work

**WHO YOU ARE**
- **Australian Citizen with ability to gain a Federal Government Security Clearance**:

- Strong stakeholder engagement & management skills
- Career focused & determined
- Adaptable & thrive in constantly evolving environments
- Strong communication skills
- Ability to undertake shift work

**WHAT’S IN IT FOR YOU?**
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
- Diverse and challenging project work
- Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
- Training and development opportunities
- Salary sacrifice, motor and novated leases
- Committed health & wellbeing plan including Employee Assistance Program
- 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
- Corporate partnerships

**DIVERSITY & INCLUSION**

We value our collaborative culture and work together to support a variety of community organisations and social issues.
- Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow. _
- We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond. _
- We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers. _
- Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI._

  • Service Desk Analyst

    3 months ago

    Greater Adelaide SA, Australia Hudson Australia Full time

    **Job Opportunity: Experienced Service Desk Analyst** We are seeking a skilled and dedicated **Service Desk Analyst** to join our team, providing crucial support during our peak teaching and student recruitment periods. **Key Responsibilities**: - Provide support for both Windows and Mac operating systems. - Manage Active Directory and Office 365. -...

  • Service Desk Analyst

    4 months ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    SkyCity Adelaide is currently seeking a dedicated **Service Desk Analyst** to join our team. If you thrive on assisting users, solving technical challenges, and ensuring smooth ICT operations, this role is perfect for you! **_ So, what does this opportunity look like?_** **_ What you will look like?_** **What's in it for you?** Besides working with great...

  • Service Desk Analyst

    3 months ago

    Greater Adelaide SA, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** Due to continued growth in our Managed Services...

  • IT Service Desk Analyst

    5 days ago

    Adelaide, South Australia Relationships Australia South Australia Full time

    IT Service Desk AnalystWe are seeking an IT Service Desk Analyst to join our Information Technology & Data Management team at Relationships Australia South Australia (RASA). As a key member of our team, you will be responsible for providing level 1 support to resolve incidents, problems, and requests, ensuring the smooth operation of our technology...

  • IT Service Desk Analyst

    1 day ago

    Adelaide, South Australia Relationships Australia South Australia Full time

    IT Service Desk AnalystWe are seeking an IT Service Desk Analyst to join our Information Technology & Data Management team at Relationships Australia South Australia (RASA). As a key member of our team, you will be responsible for providing level 1 support to resolve incidents, problems, and requests, ensuring the smooth operation of our technology...

  • Service Desk Analyst

    3 months ago

    Adelaide Region SA, Australia HAYS Full time

    A 3-Month Service Desk Analyst role with a well established defence organisation. **Your new company** This well-established organisation currently has an excellent opportunity for a Service Desk Analyst to join their supportive and technically skilled team. You’ll join the Defence industry working on long-term projects. **Your new role** You will...

  • IT Service Desk Analyst

    3 days ago

    Adelaide, South Australia Relationships Australia South Australia Full time

    About the RoleWe are seeking an IT Service Desk Analyst to join our Information Technology & Data Management team at Relationships Australia South Australia (RASA). As a key member of our team, you will be responsible for providing level 1 support to resolve incidents, problems, and requests, as well as complying with the company's security and compliance...

  • IT Service Desk Analyst

    4 days ago

    Adelaide, South Australia Relationships Australia South Australia Full time

    IT Service Desk AnalystWe are seeking an IT Service Desk Analyst to join our Information Technology & Data Management team at Relationships Australia South Australia (RASA). As a key member of our team, you will be responsible for providing level 1 support to resolve incidents, problems, and requests, as well as complying with the company's security and...

  • Service Desk Analyst

    3 months ago

    Adelaide Region SA, Australia HAYS Full time

    Multiple 4-6 month Government contract opportunities available for Service Desk Analysts based in Adelaide. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer...

  • Service Desk Analyst

    3 days ago

    Adelaide, South Australia Peoplebank Australia Ltd Full time

    Job Title: Service Desk OfficerWe are seeking an experienced ICT Service Desk Analyst to join our client's team in the Adelaide CBD. As a key member of the weekend shift team, you will provide 1st level ICT support to a large internal user base for desktop and business-critical systems.Key Responsibilities:Provide effective and knowledgeable incident and...

  • Service Desk Analyst

    6 days ago

    Adelaide, South Australia Peoplebank Australia Ltd Full time

    Job Title: Service Desk OfficerWe are seeking a highly skilled and experienced ICT Service Desk Analyst to join our client's team in the Adelaide CBD.Key Responsibilities:Provide 1st level ICT support to a large internal user base for desktop and business-critical systems.Undertake user administration through Active Directory.Deliver effective and...

  • Service Desk Analyst

    4 months ago

    Greater Adelaide SA, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** Due to continued growth in our Managed Services...

  • Service Desk Analyst

    3 months ago

    Adelaide Region SA, Australia HAYS Full time

    Permanent Opportunity for a Service Desk Analyst based in Adelaide CBD **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up and more -...

  • Service Desk Analyst L 1

    3 months ago

    Greater Adelaide SA, Australia Micale Recruitment Pty Ltd Full time

    **Your ticket to an IT career!**: - **Cyber and Cloud Technologies!**: - **Working from home options!** This client is an award-winning Managed Service Provider with a varied and high profile client base. Due to rapid expansion we are seeking an outstanding individual to undertake the role of Service Desk Analyst (Level 1/2) to be located in the company's...

  • Service Desk Analyst Traineeship

    3 months ago

    Greater Adelaide SA, Australia Maxima Full time

    **About Maxima**: Maxima is a leading Group Training Organisation - we manage recruitment, placement and ongoing support of trainees and apprentices on behalf of our host employers. We aim to help you kick-start your career into the job or industry of your choice, boost your employment credentials and equip you with the skills and knowledge to be able to...

  • Snr Service Desk Analyst

    3 months ago

    Adelaide Region SA, Australia Hudson Australia Full time

    Iconic Higher Education Provider looking for a Senior Service Desk Analyst to work in a O365 and SNOW environment. Our client is an Iconic Higher Education provider, and they are looking for a Senior Service Desk analyst to work in their IT O365 and SNOW environments. - 8 hours per day and 40 hours per week. - Adelaide CBD locations (WFH must be requested...

  • Service Desk Analyst

    4 weeks ago

    Greater Adelaide SA, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** Due to continued growth in our Managed Services...

  • Service Desk Analyst

    3 months ago

    Adelaide, Australia Cognizant Full time

    In your first few weeks in this Service Desk Analyst role, you can expect to: - Record all end-user transactions in the Service Now ticketing tool - Maintain SLA/KPI's for yourself - Provide quality deliverables and enhance customer satisfaction - Escalate issues to leads (e.g, if unable to resolve, solutions are not in the database, new issues, unhappy...

  • Service Desk Analyst

    3 months ago

    Adelaide Region SA, Australia NEC Australia Full time

    EC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to...

  • Service Desk Analyst

    4 months ago

    Adelaide, Australia NEC Australia Full time

    With a major focus on technology to transform Smarter Cities, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business, Federal and State government customers. Our vision is to shape and transform experiences for our customers, and their customers. We now have new and immediate opportunities for people wishing to...