Service Desk Analyst L 1

6 days ago

Greater Adelaide SA, Australia Micale Recruitment Pty Ltd Full time

**Your ticket to an IT career**:

- **Cyber and Cloud Technologies**:

- **Working from home options**

This client is an award-winning Managed Service Provider with a varied and high profile client base. Due to rapid expansion we are seeking an outstanding individual to undertake the role of Service Desk Analyst (Level 1/2) to be located in the company's new Adelaide office. The environment is fast-paced, and is a rare opportunity for you to make a genuine impact in a company that focuses on a culture that embraces creativity, fosters innovation and offers real career progression. This will be your chance to demonstrate delivering results for customers and building strong customer relationships. You will be collaborative, team orientated as well as being able to work autonomously.

**About the Company**

This company is regularly ranked among the top MSPs in Australia. It helps businesses across Australia and New Zealand to use cloud technologies efficiently and securely. It is also committed to support best practice infrastructure solutions to some of Australia’s best-known brands.

**Reporting to Service Desk Manager your responsibilities will include but not limited to**:

- Provide frontline remote support of company’s customers across Australia and New Zealand, covering a variety of technical issues including desktop support, telephony, local area networking and peripherals.
- Assess and triage requests for escalation to higher level support team members;
- Record all work in compliance with company policy (ticket management via Autotask);
- Manage expectations by providing clear communication to clients, team members and other stakeholders on the progress and resolution of work;
- Review and update documentation, including user guides and internal knowledge base;
- Deliver with impact, fast reaction results and remote support to customers across Australia.
- Be able to answer queries accurately and quickly, with a natural ability to predict the customer needs and requirements.
- Evaluate and modernise documentation, including user guides and internal knowledgebase.

**Demonstrated Key Competencies**:

- A basic level of Windows and Mac desktop support, and an understanding of core networking principles and technologies;
- Prior Level 1 IT support experience - essential;
- Experience with Autotask (or another ITIL-compliant ticketing system);
- Excellent customer service skills, with experience working in a high-demand environment.
- Ability to prioritise and multitask
- The ability to provide excellent customer service and provide clear verbal and written communication skills.
- Technical and solutions focused with demonstrated attention to detail.
- Excellent time management skills.
- Quickly learner
- Desire to up skill on different types of technologies;
- An ability to work autonomously
- A current driver’s licence
- Certifications in Microsoft product support and diploma
- level IT education are favourable, not essential.
- This role would suit an individual with at least one years experience in a level 1 position within the IT Industry

  • Service Desk Analyst L 1

    2 weeks ago

    Greater Adelaide SA, Australia Micale Recruitment Pty Ltd Full time

    Your ticket to an IT career:- Cyber and Cloud Technologies:- Working from home optionsThis client is an award-winning Managed Service Provider with a varied and high profile client base. Due to rapid expansion we are seeking an outstanding individual to undertake the role of Service Desk Analyst (Level 1/2) to be located in the company's new Adelaide office....

  • Service Desk Analyst

    2 weeks ago

    Greater Adelaide SA, Australia Hudson Australia Full time

    **Job Opportunity: Experienced Service Desk Analyst** We are seeking a skilled and dedicated **Service Desk Analyst** to join our team, providing crucial support during our peak teaching and student recruitment periods. **Key Responsibilities**: - Provide support for both Windows and Mac operating systems. - Manage Active Directory and Office 365. -...

  • Service Desk Analyst

    2 weeks ago

    Greater Adelaide SA, Australia Hudson Australia Full time

    Job Opportunity: Experienced Service Desk AnalystWe are seeking a skilled and dedicated Service Desk Analyst to join our team, providing crucial support during our peak teaching and student recruitment periods.Key Responsibilities: Provide support for both Windows and Mac operating systems. Manage Active Directory and Office 36 Address networking, hardware,...

  • Service Desk Analyst

    2 weeks ago

    Adelaide, South Australia Skycity Entertainment Group Full time

    SkyCity Adelaide is currently seeking a dedicated Service Desk Analyst to join our team. If you thrive on assisting users, solving technical challenges, and ensuring smooth ICT operations, this role is perfect for you So, what does this opportunity look like? As a Service Desk Analyst, you'll provide support for incident resolution and requests reported to...

  • Service Desk Analyst

    2 weeks ago

    Greater Adelaide SA, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** Due to continued growth in our Managed Services...

  • Service Desk Analyst

    1 month ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    SkyCity Adelaide is currently seeking a dedicated **Service Desk Analyst** to join our team. If you thrive on assisting users, solving technical challenges, and ensuring smooth ICT operations, this role is perfect for you! **_ So, what does this opportunity look like?_** **_ What you will look like?_** **What's in it for you?** Besides working with great...

  • Service Desk Analyst

    4 weeks ago

    Adelaide Region SA, Australia ElectraNet Full time

    **About ElectraNet**: ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities. South Australia is at the forefront of the transition to clean energy...

  • Service Desk Analyst

    2 weeks ago

    Greater Adelaide SA, Australia NRI Australia Full time

    The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.THE OPPORTUNITYDue to continued growth in our Managed Services (MSP) Division,...

  • Service Desk Analyst

    2 weeks ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    SkyCity Adelaide is currently seeking a dedicated Service Desk Analyst to join our team. If you thrive on assisting users, solving technical challenges, and ensuring smooth ICT operations, this role is perfect for you_ So, what does this opportunity look like?__ What you will look like?_What's in it for you?Besides working with great people and getting...

  • Service Desk Analyst

    4 weeks ago

    Greater Adelaide SA, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** Due to continued growth in our Managed Services...

  • Service Desk Analyst

    3 weeks ago

    Adelaide Region SA, Australia NEC Australia Full time

    NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to...

  • Service Desk Analyst

    6 days ago

    Adelaide Region SA, Australia NEC Australia Full time

    EC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to...

  • Service Desk Analyst

    7 days ago

    Adelaide Region SA, Australia HAYS Full time

    A 3-Month Service Desk Analyst role with a well established defence organisation. **Your new company** This well-established organisation currently has an excellent opportunity for a Service Desk Analyst to join their supportive and technically skilled team. You’ll join the Defence industry working on long-term projects. **Your new role** You will...

  • Service Desk Analyst

    3 weeks ago

    Adelaide Region SA, Australia ElectraNet Full time

    **About ElectraNet**: ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities. **The Opportunity**: The Service Desk Analyst is responsible for...

  • Service Desk Analyst

    4 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Contract opportunity for a Service Desk Analyst. Based in the Adelaide CBD. **Your new company** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer...

  • Service Desk Analyst

    1 week ago

    Adelaide, Australia Hudson Full time

    Large well established tertiary organisation ContractJob Opportunity: Experienced Service Desk Analyst We are seeking a skilled and dedicated Service Desk Analyst to join our team, providing crucial support during our peak teaching and student recruitment periods. Role Overview: As a Service Desk Analyst, you will collaborate with subject matter experts,...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia ElectraNet Full time

    About ElectraNet:ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities.South Australia is at the forefront of the transition to clean energy as a...

  • Service Desk Analyst

    3 weeks ago

    Adelaide, Australia NEC Australia Full time

    With a major focus on technology to transform Smarter Cities, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business, Federal and State government customers. Our vision is to shape and transform experiences for our customers, and their customers. We now have new and immediate opportunities for people wishing to...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Multiple 4-6 month Government contract opportunities available for Service Desk Analysts based in Adelaide. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia ElectraNet Full time

    About ElectraNet:ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities.The Opportunity:The Service Desk Analyst is responsible for providing first...