Service Desk Operator

4 weeks ago

Greater Adelaide SA, Australia Westpac Banking Corporation Full time

Service Desk Operator
- **Service Desk Operator**:

- **Adelaide Based**:

- **Permanent Part Time Position**

**How will I help?**

As a Service Desk Agent, you will be taking the first steps in your career in technology. You will be responsible for supporting our internal customers with their IT enquiries and using the skills and experience you acquire as a stepping stone for your career development. You will be working for an organisation that supports development, internal career moves and flexible working around university schedules.

Key Responsibilities:

- Addressing technology issues from internal colleagues with enthusiasm and efficiency.
- Proactively troubleshooting and resolving technology issues across multiple customer contact channels
- Driving the evolution of our service desk through automation, knowledge management, and artificial intelligence.

Desired Attributes/Experience:

- Development Skills: Simplify and improve processes through automation
- Data Analytics: Improve the customer experience or department efficiency using data insights
- Problem Solving: Use innovative thinking to tackle technology challenges
- Curiosity & Innovation: Question the status quo and explore ways to make things better
- Adaptive Learner: Respond quickly to and evolving technology and industry landscapes
- Career Driven: Passionate about your professional development
- Technology Passion: Have a genuine enthusiasm for the latest in tech trends

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Have valid Australian working rights
- Be available to work between Monday and Friday, 7:30AM to 5:30PM-there is the possibility for additional hours on an ad-hoc basis
- Work as part of a team delivering service and support, with a great customer service focus
- Have clear communication skills
- Enjoy learning new things
- Be initiative-taking, with a cheerful outlook towards your work

**What's it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion. Hear from some of our people and their experiences working with us.

**How do I Apply?**

Start here. Just click on the **APPLY** button.

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

Job ID 300002636617134

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