Claims Consultant
2 months ago
YOUR ROLE
CEVA specialises in local and interstate motorcycle and car transport to any part of Australia, offered through our ‘Car Carrying’ service. Whether its car transport for an everyday family car, a prestige luxury vehicle, or a motorcycle, we have the experience and a modern specialised fleet of car transporters to take care of our customers’ needs.
As part of our dedicated, centralised team of Claims Consultants based at Truganina VIC (hybrid working), you’ll provide professional end-to-end transit damage claims support to customers of our car carrying business, with a focus on ensuring the prompt receipting, investigation and settlement of claims.
WHAT ARE YOU GOING TO DO?
**Specifically, you will**:
Efficiently coordinate the claims administration process from lodgement through to settlement
Coordinate closely with CEVA’s team of vehicle operators and preferred repair network throughout the claims process
Utilise desktop assessment tools to validate claims quotations
Resolve disputes that may arise from rejected claims, damaged vehicles or other issues
Utilise CEVA’s preferred repair network to reduce the costs related to damage claims
Identify preventative strategies that will decrease the damage incident ratio
WHAT ARE WE LOOKING FOR?
**You should also have**:
Excellent verbal and written communication skills, including the ability to take and write clear and concise notes, reports and other documentation
Sound dispute resolution, influencing and negotiating skills and the resilience to handle difficult conversations.
Above average skills in MS Office and capacity to learn and embrace new systems and technology.
WHAT DO WE HAVE TO OFFER?
**CEVA Logistics' Diversity Statement**:
As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
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