Consultant, Claims

2 months ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Fixed term Full time
**Location**: NSW- Sydney CBD, QLD- Brisbane inner, VIC- Melbourne CBD

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a **Consultant Claims**, within our Health, Safety and Wellbeing team, part of our People and Culture business unit.

**This role is being offered as a 12-month fixed term contract.**

**The role**

The Consultant Claims plays a pivotal role in NAB’s workers compensation team providing collaborative, strategic and best practice claims management services in accordance with the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), and in line with NAB’s Self-Insurance licence obligations to NAB employees who are injured at work.

**Your opportunity**
- Work collaboratively with the broader Health, Safety and Wellbeing team to minimise the human and financial impact of workplace injuries/illness.
- End to end management of a portfolio of complex claims in accordance with legislative and self-insurance requirements including:

- Conduct regular claim reviews with business
- Provide clear and strategic instructions to lawyers in consultation with Manager, Workers’ Compensation
- Provide a high level of care and customer service to colleagues, the business and other relevant stakeholders
- Provide input in to claims management system improvement initiatives
- Participate in industry forums to ensure continuous improvement and best practice.

**What you will bring**

You are a learning focussed and highly motivated individual who thrives on working in a fast paced, challenging and complex environment. Additionally, to be successful in this role, you must have:

- Minimum 2 years full cycle experience in workers compensation claims management in the Comcare scheme.
- Technical knowledge of the SRC Act, claims management frameworks, systems and processes
- Experience in a self-insurance environment is desired
- Have excellent consulting and stakeholder engagement skills with the ability to communicate with influence at all levels of the organisation (both verbally and in writing)
- Be able to think laterally and strategically with high level of assessment and problem-solving skills.
- Demonstrate empathy, resilience and sound judgement in claims management
- Strong team player who is willing to go above and beyond to support the team in all aspects of the work
- Relevant tertiary qualifications are desired

**_Applications will close Monday 22_**_nd_**_ May_**

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We’re an ASX listed organisation that has been serving Australian communities for more than 160 years. We’re investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**A diverse and inclusive workplace works better for everyone.**
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.

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