Claims Consultant

3 weeks ago


Melbourne, Australia SustainAbility Full time

An opportunity to join a leading Superannuation fund as a Claims Consultant You will be responsible for the proactive management of a portfolio of life insurance claims for valued members. 
 

Key Responsibilities:

  • Gather and interpret relevant information to form appropriate claims strategies and effectively determine correct benefit entitlements, ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
  • Responsible or a portfolio of claims cases  including preparation of documentation, record keeping, and completion of agreed actions.
  • Provide exceptional customer service, including proactively managing communication with customers and clients relating to the management of claims and initiating support options where appropriate.
  • Manage relationships with customers and partner stakeholders (e.g., advisers, trustees, fund administrators) while monitoring service delivery and quality.

Required 

  • Previous experience in a similar claims management role in the Superannuation or Insurance Industry.
  • Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high-quality customer service.
  • Advanced time management and prioritisation skills.
  • Demonstrated analytical and problem-solving skills and attention to detail.
  • Relevant tertiary qualifications in Business, Commerce, Health, or Allied Health are desirable.

#LI-MM1


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