Customer Service Volunteer
3 weeks ago
**NATIONAL**
**CHAMPIONSHIPS**
**VOLUNTEER**
Position Description Melbourne
2023
National Championships - Volunteer Melbourne 2023
**OVERVIEW**
Our National Championships are built on the support of volunteers and without your hard work we would be unable to create this pathway for young people throughout Australia. Our volunteering roles are extremely varied but focus on Customer Service tasks which are of course essential in delivering a great experience to visitors at the National Championships. This is a diverse public-facing role that would be well
- suited to a bubbly, outgoing person who enjoys working with people in a busy event environment.
**LOCATION**:
Bays 10 - 20 Melbourne Convention & Exhibition Centre
1 Convention Centre Pl
South Wharf
VIC, 3006
**CUSTOMER SERVICE VOLUNTEERS**
**ROLES INCLUDE BUT ARE NOT LIMITED TO**:
- Staffing the information / registration desks
- Assisting the public with queries and on-site registration
- Handling accreditation tasks (i.e. distributing nametags and lanyards, collecting risk management documentation, etc.)
- Directing staff and visitors at entry/exit points to the competition
- Answering visitor questions
- Surveying visitors at the event
- Monitoring queues
- Greeting coach arrivals
- Managing Merchandise sales
**RECOMMENDED EXPERIENCE/SKILLS**:
Excellent customer service skills are essential for this position. Customer Service Volunteers will need to have a confident, outgoing personality with excellent interpersonal skills and be comfortable working in a busy and fast-paced event environment. A good level of physical fitness will also be required as volunteers will be on their feet for long periods and may need to move between competition halls throughout the day.
Please see overleaf for an example of the roles and required timings each day.
**Please note - event volunteers must have a valid working with children check.**
**WHAT’S INCLUDED**:
- Pink WorldSkills Australia Nationals Volunteer Polo
- WorldSkills Australia Nationals Lapel Pin
- Lunch before or after your volunteer shift
- A heap of fun
**To register please fill out our SurveyMonkey form via this link and a member of our team will be in touch**:
**REGISTER YOUR INTEREST**
Version: 1
National Championships - Volunteer 2 of 4
Updated May 2023
**TIMETABLE: MONDAY TO THURSDAY**
**TIMETABLE: FRIDAY TO SUNDAY**
**Job Type**: Volunteer
**Salary**: Up to $1.00 per year
Schedule:
- Rotating roster
Ability to commute/relocate:
- South Wharf, VIC 3006: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your availability from August 16th - August 19th?
- Are you available for multiple morning shifts and afternoon shifts? Please advise dates and times below.
Work Location: In person
Application Deadline: 01/08/2023
Expected Start Date: 16/08/2023
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