Customer Service Operator
3 months ago
A wide range of employee benefits including free Gym membership at South Wharf
The Role
Strong growth sees the need to expand our team with a highly motivated Customer Service Operator to provide exceptional quality focused customer service to a rapidly growing customer base.
Bring your passion for customer service by servicing inbound enquiries over the phone, follow-up activity processing and supporting with other administrative tasks Our Customer Service Operator position provides the perfect blend of servicing inbound customer enquiries, administration and data processing work requirements
The Essentials
- A passion for servicing customers
- Strong ability to organise, prioritise and monitor workloads to meet deadlines
- Ability to efficiently manage and process orders over the phone and complete data entry activities of various customer information
- Excellent time management skills
- Outstanding communication skills, both verbal and written
- Interpersonal and conflict resolution skills
- Ability to interact customers and staff in a professional manner
The Company
Orikan (formerly DCA Cities) are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation, built over 25 years, is for excellence in providing data services, enterprise smart mobility, higher education research management, cities and parking services, and hosting and data assurance services. Our South Wharf based Contact Centre provides quality customer service and product support to the general public on behalf of several high-profile corporate, government and not-for-profit clients.
What's Next?
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights and will undertake a National Police Check during the recruitment process. Work eligibility will be confirmed as part of the recruitment process.
Orikan is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.
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