Customer Service Attendant

2 weeks ago

South Wharf, Australia Melbourne Convention and Exhibition Centre Full time

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- Multiple roles available, casual hours, $29.19 per hour
- Large state-of-the-art venue with a range of diverse events
- Customer service role including ushering and directional customer service

Melbourne Convention and Exhibition Centre (MCEC) is the home of unconventional.

At MCEC we do things a little differently. We bring fresh ideas and imagination to every event. We happily turn concepts on their head to make each experience momentous.

We welcome events of all shapes and sizes, from board meetings and small celebrations to conventions, gala dinners, exhibitions, and concerts. Our doors are open for events and moments that connect us - in person, virtual or hybrid, and everything in between.

Our city is our inspiration, located in the vibrant South Wharf precinct, just a stroll along the Yarra River. Melbourne is on show at MCEC - in the architecture and design, food and hospitality, location ,and views.

**About the role**

We are currently looking for casuals to join our Customer Service team. Our Customer Service team are the face of MCEC providing our patrons and the public with directions, general information, cloaking and ushering at events.

**About You**

We're looking for people who are proactive, confident, and friendly.

You do need to befit and healthy as you should expect to be on your feet for most of your shift, including walking up and down flights of stairs and across our venue. Our events may involve strobe lighting and pyrotechnics, so you also need to be comfortable with these environments.

Our business operates 7 days a week, with shifts starting as early as 6am or finishing late at night. Broad flexibility for shifts is preferred.

**Responsibilities**:

- Maintain a sound understanding of Customer Service procedures to ensure the resolution of einquiries complaints and rrequestsfor services are completed promptly for both internal and external Customers
- Maintain awareness and excellent understanding of all events scheduled in the venue, including Plenary Events, and surrounding precinct including local tourism services, special offers ,and promotions
- Provide best practice customer service to patrons, delegates, and organisers, including proactively providing direction and assistance to patrons, and acting as a point of contact for organisers of events.
- Proactively share information with other MCEC departments to maintain a highly integrated standard of Customer Service
- Provide administrative support to other departments as directed by the Customer Service Coordinator

**Please note **
- To be considered you must be available to attend a short in-person interview on Thursday 2nd of February or Friday the 3rd of February sometime between 09.30 and 16.30
- And if successful be available to attend induction and training on Monday 13th February from 09.30 to 15.00 hrs.

**Working at MCEC**

At MCEC we encourage ideas and imagination and support our people to be inspirational. Whatever your role, we'll foster the development of skills, insights, and leadership. You'll be working in a Melbourne icon, with a welcoming and supportive team. And there are many other benefits - 14 weeks paid parental leave; flexible work options; purchased leave; employee discounts; onsite restaurants, cafes, and parking; and South Wharf and the city at our doorstep. We are diverse, inclusive, and collaborative.

Built on the banks of the Birrarung (Yarra River), Melbourne Convention and Exhibition Centre (MCEC) acknowledges the Traditional Owners of Narrm, the Boon Wurrung and Wurundjeri Woi Wurrung people of the Kulin nation. We pay our respects to their Elders past, present, and to Elders of all First Nations communities that visit MCEC.

We recognise the significance of the Birrarung to Traditional Owners as a life source and a meeting place and seek to honour a 40,000 year tradition of building community and exchanging ideas on these lands.

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