Product Success Manager

2 weeks ago

Melbourne, Australia Flight Centre Full time

**Job no**: 520561

**Brand**: Flight Centre

**Work type**: Full time, Hybrid

**Location**: Victoria

**Categories**: Wholesale & Product, Business Development

**About the Opportunity**

Flight Centre Brand (FCB) cares about our customers and making sure they have the best possible Travel Insurance when booking with us. We are looking for a dynamic individual to help safeguard our customers by growing insurance sales within Flight Centre Australia and New Zealand. The successful applicant will analyse and identify business needs and develop and implement strategies to address these needs.

The purpose of this role is to grow insurance sales within FCB AU and NZ by analysing and identifying business needs, then developing and implementing strategies to address these needs.

If you have strong insurance knowledge, a passion for our customer, experience influencing change and excel at building strong and lasting relationships, you might be exactly who we are after

The role can be based in either Brisbane, Sydney or Melbourne.

**What you will be doing**:

- Work with all areas of the business, including external partners, to collect, collate and verify feedback around current and future state of insurance offering including product, pricing, support and customer service
- Attend all FCB workshops with new insurance provider to ensure a cohesive view of direction and outcomes
- Working with internal and external stakeholders to design insurance product that meets the needs of our customers
- Development of resources to run within leaderships meetings to maintain and grow attachment
- Develop and deploy strategies for nations, areas and stores with at risk/below average attachment in collaboration with business leaders
- Act as a central point of contact within FCB AU for insurance escalations to filter and monitor service levels
- Working with the Learning and Development team to ensure the most impactful Insurance content is included in the New Starter Program training
- Supplying the business with consistent reporting to help drive accountability and growth

**What you will need**:

- Minimum 3+ years relevant industry experience
- Minimum 1+ years leadership experience
- Resource materials creation and facilitation experience

**What's in it for you**:

- Base salary of $95 k plus super/bonuses
- We offer a flexible, hybrid workplace
- Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
- Regular awards nights, social events, and the opportunity to attend our Global conferences (Lisbon in 2024)
- Ongoing training and personal development
- Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
- Paid parental and volunteer leave
- Employee share plan
- Global career opportunities in a network of brands in over 20 countries
- Mental health support and Employee Assistance Program for staff and family
- Proud diversity and inclusion practices, and Corporate Social Responsibility program supporting the environment and nominated charities through Workplace Giving, volunteering and fundraising
- Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._

LI-CM1
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._

**Applications close**: 15 Mar 2024 AUS Eastern Daylight Time

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