Property & Community Manager

2 months ago

Sydney Olympic Park, Australia Mirvac Full time

Mirvac’s people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. We offer a number of competitive and unique benefits for permanent employees including:
$1000 of Mirvac Securities Annually
Leadership and Professional Development Programs
Generous Parental & Partner Leave Policy
Unlimited Volunteer Leave and National Community Day
Mirvac Pride Committee
Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.
At Mirvac, we know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.
Our opportunity
As Property & Community Manager, you will be responsible for ensuring the asset is managed in a premium condition and for creating a desirable community through the delivery of high-quality services, operational excellence and a customer-centric focus. Additionally, this role provides leadership to drive outcomes across a high performing and highly engaged team in an inclusive work environment.
**Your responsibilities will include**:
Lead the RSA team in providing an exceptional customer experience, delivering the LIV Brand Promise and executing on the LIV Customer Charter commitments, working closely with team members to ensure seamless coordination of services and a unified customer experience, and building strong relationships with key stakeholders (internal and external)
Drive the capture and communication of key customer engagement moments which demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments
Contribute to the preparation and actively work to meet the objectives of the Strategic Asset Plan for the asset(s)
Support the Finance team in administering the arrears management process, including customer engagement when required and attending Tribunal hearings
Ensure compliance with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures and best practice
Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime
Contribute to the creation of, and deliver, strategic programs that drive resident retention, build community and enhance the customer experience through partnerships, events and activations
Maintain a visible presence onsite and drive the resident experience through energetic, efficient and memorable interactions when responding to requests, and resolving problems and concerns as they arise
Drive the accurate logging, triage and response to resident complaints and interactions, feedback and requests to support customer NPS, and ensure assignment to the appropriate person where escalation is required
Present the asset(s) in optimal condition whilst actively working with the asset(s) team and resident feedback to drive excellence in presentation, performance and safety standards
Support the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures
Provide support to ensure any identified risks are regularly reviewed and strategies implemented to eliminate, mitigate or minimise their impact
Provide leadership to the team to develop and improve their collective strengths, skills and knowledge, while fostering high levels of engagement and performance
Ability to work evenings, weekends, public holidays and across multiple assets as required
Assist with any projects or undertake additional duties as required
Your point of difference
5+ years of experience in asset management or hospitality management, with strata management experience desirable
Real Estate Agent or Assistant Agent License (required)
Demonstrated success in achieving results through effective leadership and stakeholder relationship management at all levels, and by driving a customer-centric strategy
People management experience, with people being developed and empowered to succeed
Demonstrated experience dealing with customer complaints and solving problems with positive results
Experience in preparing asset income and expenditure budgets on an accrual basis and contributing to strategic asset planning
High level of IT proficiency, with Salesforce, Yardi and StarRez experience desirable
Strong analytical and report writing skills
A willingness to always go above and beyond and provide an exceptional experience to our residents
Exceptional organisational and resource management skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time
Proactive and self-motivate

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