Claims Team Leader

6 months ago

Perth, Australia Capricorn Full time

**Who are we?**

Capricorn Society is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

Capricorn Mutual Limited was formed in 2003 exclusively for members of Capricorn Society, offering a commercially feasible alternative to insurance. Capricorn Mutual Limited is a discretionary mutual and unlike an insurance company, operates as a non-profit entity solely for the benefit of its members.

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- Provide a diverse and inclusive workplace - because we know how important it is for everyone to be treated fairly and with respect.
- Give you flexibility - it's important to recognise we are all unique and need to create work life balance.
- Offer paid parental leave - that supports both parent's leave and their transition back to work.
- Create a fun environment - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- Work perks - that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**The role and what we are looking for**

We are looking for a new Team Leader to join the Capricorn Claims team. The primary responsibility of the Team Leader is to assist the Claims Manager in leading the claims team in the day to day functions of the Mutual, ensuring effective claims cost management and service related queries are dealt with efficiently and in a timely manner.

Some of your key responsibilities will include
- Allocate and manage resources;
- Managing team members performance and disciplinary issues;
- Develop team members through coaching;
- Modelling Capricorn Culture and Values;
- Manage claim escalations and Member complaints
- Assist team members with difficult members by providing training and guidance;
- Conduct team meetings
- Inspire and motivate team members;
- Report on the performance and productivity of the claims team;
- Conduct recruitment activities, probationary and performance reviews and rostering for all reporting staff;
- Assist claims officers in the management of large quantum or complex claims with a view to finalising the claim as soon as possible;
- Conducting monthly file audit and call monitoring activities including briefing team members on results;
- Monitoring and reporting of Key Result Areas as agreed with the Claims Manager;
- Build relationships with stakeholders across the business;
- Maintain Claims Guidelines and Framework

**What will you bring?**
- Strong technical knowledge of motor, property and liability claims
- Ability to interpret complex Product Disclosure Statements and Policy Wordings
- Five years' experience in claims environment managing property, liability and motor vehicle claims.
- People management experience preferable.
- Demonstrated ability to provide excellence in customer service under limited supervision.
- Tertiary qualification in Financial Services (desirable)

**The next steps

  • Team Leader, Workers Compensation Claims Management

    3 months ago

    Perth, Australia Marsh Full time

    **JLT Risk Solutions Pty Ltd** are a standalone business unit within the Marsh Pacific overarching business that enjoys a 95% market share cross Australia. We’ve developed a unique method to provide risk financing and management solutions for Local Government clients. JLT works with mutual funds in particular, demonstrates this ability to work innovatively...

  • Claims Team Leader

    6 months ago

    Perth, Australia Ensure Recruitment Full time

    Senior Workers Compensation Claims Expert Needed To Lead A Team - Join A Leading Organisation And Continue Your Career Development - Hybrid Working, Attractive Salary, Plus Many Benefits **What you will thrive on in this role**: - Supporting your team, of up to 15, in their daily activities of managing workers' compensation claims - Using your expertise in...

  • Claims Team Manager

    6 months ago

    Perth, Australia Avant Full time

    About Avant Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and...

  • Marketing Team Leader

    7 months ago

    Perth, Australia Universal Business Team Full time

    The Company Aquatec Equipment is the leading supplier of pond, outdoor water garden and water feature equipment throughout Australia and New Zealand. Aquatec Equipment are a team of passionate people, their mission is to help individuals discover, create, and enjoy outstanding living spaces. The Role Aquatec Equipment is rapidly growing and are seeking an...

  • Sales Team Leader

    6 months ago

    Perth, Australia Universal Business Team Full time

    The Company Business Desking and Seating Systems (BDSS) is a market leader in the WA workspace industry and has been a key player on the national scene for over 2 decades. At the forefront of innovation, BDSS create and deliver efficient and productive environments for government bodies, educational, hospitality and commercial spaces and is a collection of...

  • Claims Team Lead

    4 weeks ago

    Perth, Western Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Unlock Your Potential as an Insurance Claims ExpertWe're Allianz Australia Services Pty Ltd, one of the world's leading insurance and asset management brands. Our Perth office is seeking a talented Claims Team Lead to join our team.About the RoleLead a high-performing team of claims professionals, empowering them to deliver exceptional customer outcomes and...

  • Claims Consultant

    7 months ago

    Perth, Australia Collar Group Full time

    $65,000 - $75,000 + super + incentives - Hybrid working arrangements (3days in the office/2 WFH) - Perth CBD location **Our Client** Our client is a leading provider in the insurance industry, specializing in in property domestic claims and provide innovative solutions tailored to meet the diverse needs of their clients. **The Role** Based in Perth CBD,...

  • Team Manager Claims

    4 weeks ago

    Perth, Australia Allianz Australia Full time

    **TEAM MANAGER CLAIMS - WORKERS COMPENSATION - PERTH, WA** At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our...

  • Property Claims Officer

    6 months ago

    Perth, Australia HAYS Full time

    Seeking a Property Claims Specialist to join an insurance team in Perth CBD, working on an exciting contract **Your new company** This government organisation are based in Perth CBD and are seeking a Property Claims Specialist to join the Commercial Claims team. This opportunity is initially being offered on a 6-month temporary contract, however with view...

  • Claims Delegate Aps5

    7 months ago

    Perth, Australia Hudson Australia Full time

    **Hudson are proud to be partnering with the Department of Veterans' Affairs (DVA) in sourcing a high volume of APS4 and APS5 roles. These roles will be ongoing positions and provide critical support to the Claims Benefits division of DVA.** **The key duties of the position include**: In accordance with the principles of workplace diversity, Work Health and...

  • Team Leader, Nsi Wa

    6 months ago

    Perth, Australia EML Full time

    **Team Leader, NSI WA**: WA - Perth Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive benefits,...

  • Treasury & Insurance Team Leader

    1 month ago

    Perth, Australia Western Power Full time

    **Treasury & Insurance Team Leader**: - Location: Perth Office - CBD, WA, AU- 13 Nov 2024**Treasury and Insurance Team Leader** Are you ready to lead a talented team and drive critical financial outcomes? We are seeking a Treasury and Insurance Team Leader to manage our liquidity needs, oversee insurance activities, and develop strategies for our debt...

  • Team Manager Claims

    6 months ago

    Perth, Australia Allianz Australia Full time

    NA At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas,...

  • Transaction Team Leader

    7 months ago

    Perth, Australia HAYS Full time

    Lead a team supporting with best practices and efficiencies **Your new company** Established engineering business, based in the south eastern suburbs, are seeking an experienced Transactional Team Leader to lead an AP/AR team of 5. **Your new role** - Managing a team of 5 Accounts Payable Officers who process high-volume transactions - Oversight of the...

  • Team Manager Claims

    4 weeks ago

    Perth, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    TEAM MANAGER CLAIMS – WORKERS COMPENSATION – PERTH, WA At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our...

  • Claims Advisor

    3 weeks ago

    Perth, Western Australia Vero Insurance Full time

    We are seeking a highly skilled Claims Advisor to join our team at Vero Insurance in Perth. As a key member of our claims team, you will play a vital role in delivering exceptional customer service and driving positive outcomes for our clients.About the RoleThe successful candidate will have a proven track record of experience in Workers Compensation claims,...

  • Commercial Claims Handler

    7 months ago

    Perth, Australia Idex Full time

    Here you'll be joining an established claims handling unit within one of Scotland's best known commercial brokerages. The team all work on a hybrid basis, requiring just two days in the office per week and the rest of the week from home. It's a great balance of collaboration with key broking colleagues and the peace and quiet of days from home where you...

  • Claims Executive

    6 months ago

    Perth, Australia Kennedy Reid Full time

    Perth, 6000 location with WFH hybrid arrangement available - Commercial claims portfolio management across motor, property & liability claims - High performing, connected team with an outstanding, team focussed culture. - 1-2 years minimum experience managing Property Claims, ideally in the commercial property claims space. - Legal Degrees looked favourably...

  • Insurance Claims Specialist

    3 months ago

    Perth, Australia Link Group Full time

    **Overview** The role is responsible for the first point of Member contact for insurance claim lodgment and assessing the eligibility to access super under the grounds of invalidity or terminal illness. You will be the member’s main contact and be required to manage all insurance claims until the end of the claim process. You will proactively follow up...

  • Claims Advisor

    4 weeks ago

    Perth, Western Australia Vero Insurance Full time

    Position OverviewWe are seeking an experienced Claims Advisor to join our team in Perth. As a key member of our claims team, you will play a crucial role in providing exceptional customer service and driving positive outcomes for our clients.