Team Manager Claims

5 months ago

Perth, Australia Allianz Australia Full time

NA

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Team Manager Claims - Workers Compensation | WA | Perth**

**What if you could put the customer at the heart of everything you do?**

We are looking for a Team Manager - Claims to provide structured team leadership, and support business objectives to ensure service levels, customer expectations and regulatory obligations are met.

**You'll be responsible for**:

- Leading a team of individuals including those roles at the top level of the Case Manager Framework
- Collaborate with the team to develop strategies to achieve appropriate outcomes as required within the business, ensuring adherence to relevant legislative requirements
- Ensure customer expectations and business objectives are met by maximising team performance through effective management, coordination of duties, maintenance of standards and continuous improvement of business process
- Ensure all tasks are completed within agreed timeframes and scope

**Important to your success**:

- Experience empowering people to realise their highest potential by recognising and developing individual and team performance and building talent pipelines to safeguard current and future organisational needs.
- Understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation
- Ability to manage client expectations to ensure matters are appropriately triaged and dealt with in accordance with an agreed timeline and scope.
- Ability to recognise, avert, manage and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools

**What's on offer?**
- Join a high performing team
- **Hybrid work environment**:

- **Permanent opportunity**:

- A competitive salary package
- A tailored career program to determine where you want to go within Allianz
- A range of attractive benefits including Insurance & Gym Membership discounts

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?"

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

NA

**Job Level**:
Management

**Location**:

- Perth, WA, AU, 6000**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Not applicable

**Employment Type**:
Permanent

**ID**:
39967

**Position Cluster**:
Non-Executive

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