Business & Process Improvement Lead

3 months ago

Melbourne, Australia Team Global Express Full time

**JOB DESCRIPTION**

**Join Our Team as a Business and Process Improvement Lead**

Are you passionate about driving change and innovation in a dynamic environment? We are seeking a motivated and strategic-minded individual to join us as a Business and Process Improvement Lead.

As a key member of our team, you'll spearhead improvement initiatives across Integrated Business Services, leveraging human-centered design practices and process design best practices to achieve operational excellence.

**Your Role**:
**Strategic Leadership**:Define and grow underlying process capabilities, actively seeking continuous improvement opportunities and best practices.
**Experience Enhancement**:Analyze and enhance the end-to-end customer and employee experience across service areas.
**Process Standardization**:Lead process standardization and shared services initiatives, championing organizational development activities.

**Key Responsibilities**:
**Requirements Elicitation**:Articulate business requirements to enable IT for defining solutions.
**Workshops and Analysis**:Lead workshops and evidence-based approaches to validate requirements.
**Solution Collaboration**:Collaborate with experts to determine the most appropriate business/technical solutions.
**Efficiency Enhancement**:Drive process improvement initiatives to deliver measurable benefits.

**What We're Looking For**:
**Strategic Thinkers**:Individuals generating unique business insights for competitive advantage.
**Detail-Oriented Professionals**:Customer-focused, with excellent interpersonal skills.
**Analytical Minds**:Strong analytical skills to identify improvement opportunities.
Leadership Qualities: Ability to lead change and manage deliverables independently.

**Required Skills & Experience**:

- 3+ years' experience in a related role preferred.
- Sound computer literacy and relevant software skills.
- Excellent communication and influencing skills.
- Ability to analyze issues and drive change effectively.

**Desired Qualifications**:

- Tertiary qualification in commerce or business studies with post-graduate qualifications.

**Diversity and Inclusion**

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

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