Claims Consultant, Rest Super

6 days ago

Sydney, Australia TAL Full time

Company Description
- Join Australia’s No.1 Life Insurer
- Focus on customer service, achieving better health outcomes and driving thought leadership
- Career progression and excellent employee benefits
- Welcome to This Australian Life._

From the millions of Australian’s, we protect, to those that make it happen every day at TAL, people really are what we’re all about.

TAL needs people who represent our diverse Australian community. People who embrace our spirit and inspire confidence in their colleagues, customers and community.

People who are passionate about making the most of the choices and options we provide. People who do what’s right, aim high, and work smart.

**Job Description**:
Working in our Rest Super Claims team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

Responsibilities include:

- Independently manage a portfolio of life insurance claims end-to-end
- Assess, analyse, calculate and finalise claims payments
- Active engagement of -external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customers
- Provide exceptional customer service in accordance with our philosophy, policy and claims procedures
- Participate in case conferences, peer case discussions, and instructing third party service providers

**Qualifications**:
To be successful in this role you will have,
- Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claims
- Retail, Group or Direct claims case management experience - highly desired
- Ability to build rapport and empathy with customers during difficult times
- Passionate and driven with a natural willingness to continue to learn

Additional Information

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

Recruitment agencies please note: Our Talent Acquisition team does not require recruitment support for this role.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

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