Customer Relations Consultant Essendon Mazda

4 months ago

Strathmore Heights, Australia AutoLeague Full time

Excellent Salary Package & Comprehensive Training
- Vibrant Team Environment & Supportive Management
- Essendon Fields Location

**Is Customer satisfaction your passion? Are you a bubbly, process driven and experienced professional?**

Sound like **YOU**? Well look no further, we have the perfect role for you

**Your new company**

**Essendon Mazda** - A Zoom-Zoom feeling you’ll want to experience over and over again. Our mission is to set ourselves apart from others, delivering the Ultimate Customer Experience guided by three core principals of honesty, integrity and loyalty. Our vision is to be the best Mazda dealership having a reputation of exceeding customer expectations with employees who are engaged and support the community.

**Your new role**

Join our dynamic team as a **Customer Relations Consultant** in our thriving Business Development Center. We're seeking passionate individuals who thrive in a fast-paced environment. Your role involves promptly addressing customer inquiries, scheduling service appointments, and ensuring exceptional experiences through efficient processes and effective communication. If you're outgoing, energetic, and dedicated to providing top-notch service, we want you on our team

**What you'll need to succeed**
- A positive bubbly enthusiastic person who enjoys Customer interaction.
- Proven ability to professionally handle high call volumes
- A Team player with excellent telephone manner / communication skills
- Personable, Empathic with exceptional listening & influencing ability.
- Fully computer literate with excellent keyboard skills & accuracy.
- Strong attention to detail with excellent administration & data management skills.
- A strong work ethic, calm under pressure, reliable & punctual.
- A quick thinker with pride & belief in your ability to deliver customer service excellence
- Strong time management, multi-tasking and organisational skills
- Desire to learn and develop a rewarding long term career.
- **Verifiable Inbound / Outbound Customer Service Expertise within a Call Center environment is Essential**

**What you'll get in return**
- Attractive Base Salary $$$ + Superannuation
- Employee Recognition Program, Welcome Gift, Monthly BBQs, Paid Birthday Leave, Free Employee Assistance Program + more
- Friendly & Supportive Senior Management Team
- Opportunities for Career Progression

***:
**You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria.** **All shortlisted applicants will be required to undertake a pre-employment check including police and medical check

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