Customer Relations Consultant

1 week ago

Strathmore Heights, Australia AL Essendon Pty Ltd Full time

Positive Environment: Enjoy work-life balance with a generous hourly rate.
- Mazda Essence: Join Essendon's Mazda dynamic team, located in Essendon Fields
- Essential Skills: High call volume handling, empathy, attention to detail.

**Essendon Mazda** invites you to be part of their success story We are looking for an enthusiastic, outgoing, and driven individual to join our dynamic team as Customer Relations Consultants and contribute to a thriving and supportive Business Development Centre.

**Who We Are**
A Zoom-Zoom feeling you’ll want to experience over & over again. Our mission is to set ourselves apart from others, delivering the Ultimate Customer Experience guided by three core principals of honesty, integrity, and loyalty. Part of Autoleague. our vision is to be the best Mazda dealership having a reputation of exceeding customer expectations with employees who are engaged and support the community.

**Role Insight**
As a Customer Relations Consultant, you will be at the forefront of our customer interactions, ensuring that every customer's needs are met promptly and efficiently. You will have the opportunity to make a significant impact by delivering exceptional customer experiences through effective communication and streamlined processes. Your responsibilities will include:

- Answering incoming customer calls and identifying their needs.
- Booking vehicles for service appointments and updating customer details in our service database.
- Following up on customer enquiries through various channels, such as telephone, website, and digital platforms.
- Providing solutions to customer queries and concerns in a prompt and effective manner.
- Performing administrative and clerical duties with precision.
- Collaborating with internal departments and the management team to ensure seamless communication.
- Exceeding guest expectations by delivering exceptional service consistently.

**Unleash Your Talent**
We are looking for someone who embodies positivity and enthusiasm, and who thrives in a customer-focused role. Key qualifications and attributes include:

- Proven ability to handle high call volumes professionally (80 - 100+ per day).
- A team player with excellent telephone etiquette and communication skills.
- Personable, empathetic, and an exceptional listener and influencer.
- Proficiency in computer skills, with accurate keyboard skills.
- Strong attention to detail and excellent administration and data management abilities.
- Strong work ethic, reliability, and punctuality even under pressure.
- Quick thinking and belief in delivering customer service excellence.
- Exceptional time management, multitasking, and organizational skills.
- Desire to learn, develop, and build a rewarding long-term career.

**Why Choose Essendon Mazda**
With a generous hourly rate and monthly RDO that promotes work-life balance, you'll experience the best of both worlds. As an employer of choice, we prioritise your development. Our management team deeply values your input, and to support your career growth we offer comprehensive training to set you up for success.

We take care of our team members through an Employee Recognition Program and Incentives, welcoming you with a special Welcome Gift and fostering team bonding with Monthly BBQs. Moreover, we celebrate your special day with Paid Birthday Leave, and to further support your overall well-being, we provide a Free Employee Assistance Program, ensuring you have access to resources for personal and professional support.

**Ready for Your Exciting Future?**
Don't miss out on this exciting opportunity to become a key player in our team. If you possess the qualities and skills we're looking for,

**You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria.**
- And remember, Autoleague is all about celebrating diversity, promoting equality, and fostering an inclusive working environment. We are committed to creating a safe and supportive space for everyone to be their authentic selves and enable unique personalities and skills to shine bright_

**_Note:_**:

- All shortlisted applicants will be required to undertake a pre-employment check, including police and medical checks._

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